Sales Operation Manager

JOB DESCRIPTION:

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands, including Similac®, PediaSure®, Pedialyte®, Ensure® and Glucerna®, to help get the nutrients they need to live their healthiest life.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

As the Merchandising & Perfect Store Lead, lead end-to-end merchandising and Perfect Store execution across assigned trade channels, driving in-store availability, visibility, compliance, agency performance and execution excellence through structured governance, data-led insights and cross-functional collaboration.

What You’ll Do

• Lead merchandising operations and field execution across all offline channels; own core execution KPIs including OOS, MSL, display compliance, call compliance, planogram, POSM & pricing compliance.
• Own end-to-end Perfect Store program, including audit framework, store universe, monthly performance review, score analysis, root-cause identification and closure of corrective actions.
• Manage merchandising agencies and field force performance covering manpower planning, recruitment support, territory coverage, journey planning, productivity, reporting accuracy and SLA delivery.
• Partner with KAM and relevant stakeholders to resolve availability and execution gaps, clarify ownership and drive corrective action at account and store level.
• Lead planogram changes and vetting code execution, ensuring agreed commercial requirements are accurately translated, validated and consistently implemented in the field.
• Lead urgent field priorities including product recalls, stocks verification, evidence correction and ad-hoc execution checks.
• Ensure field data, photo evidence and reporting are accurate and decision-ready; translate merchandising and Perfect Store results into actionable business insights and structured stakeholder updates.
• Drive continuous improvement of merchandising processes, reporting tools and Power BI-linked dashboards; act as escalation point for field execution issues.
• Lead vetting code execution, ensuring correct implementation, validation and compliance of agreed execution codes / store-level requirements before field deployment and closure.
• Coordinate with relevant stakeholders to clarify code requirements, resolve execution discrepancies and ensure consistent interpretation across field teams.

Requirements

Experience

• Minimum 3-5 years of work experience. Relevant work experience/industry is an advantage.

Skills

• Proficiency in using Microsoft Excel, PowerPoint, Word.
• Data-driven mindset with the ability to analyze performance metrics and derive actionable insights.
• Strong project management skills with the ability to multitask and meet deadlines.
• Excellent presentation, negotiation, communication, and relationship-building skills.

Personal Attributes

• Proactive, self-motivated and driven with a passion for driving commercial growth.
• Strong analytical mindset with a result-oriented approach.
• Ability to work independently and as part of a cross-functional team.
• Ability to handle pressure and meet tight deadline in a dynamic environment.
• Strong attention to details and organizational skills.

Language

• Strong command of the English language, both written & spoken.

Position Accountability/Scope

• Merchandiser Scorecard
• Perfect Stores
• Vetting Code
• SOS / OOS / Planogram & Display Compliance Execution
• Cost Efficiency (Coverage & Placement)
• Audit score & data reporting accuracy
• Speed to market NPD

Location

This position is based in Imazium Damansara Uptown.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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