Business Intelligence Manager

Job Description

At AIG, we are reimagining the way we help customers to manage risk. Join us in Business Intelligence Specialist to take your Business Intelligence and Data Analytic career to the next level with a global market leader.

Make your mark in Agency Department

The Business Intelligence Manager is responsible for leading the Agency Business Intelligence function for AIG Thailand by delivering performance analytics, strategic insights, business planning support, and data-driven recommendations that enable informed decision-making and sustainable business growth.

This role serves as a strategic business partner to Agency Leadership and is accountable for driving reporting transformation, data governance, automation, and AI-enabled analytics to enhance productivity, profitability, and operational efficiency across the Agency organization.

How you will create an impact

Business Intelligence & Performance Management

• Lead the Agency Business Intelligence roadmap and ensure alignment with Agency business strategy and growth objectives.
• Provide analytical insights and performance management support across key Agency metrics, including recruitment, activation, retention, productivity, persistency, and profitability.
• Monitor business performance trends and identify opportunities and risks through data-driven analysis.

Strategic Planning & Forecasting

• Support annual business planning, budgeting, target setting, forecasting, and scenario analysis activities.
• Provide analytical support for strategic initiatives, business reviews, and executive decision-making.
• Deliver actionable business insights to improve growth, productivity, and profitability.

Reporting & Analytics Transformation

• Develop and enhance executive dashboards, scorecards, forecasts, and management reporting.
• Drive reporting automation, dashboard modernization, and process optimization initiatives.
• Promote the adoption of AI-enabled analytics and self-service reporting capabilities.

Data Governance & Knowledge Management

• Establish and maintain data governance standards, data quality controls, reporting documentation, and knowledge management practices.
• Ensure accuracy, consistency, and integrity of business intelligence outputs and reporting processes.

Stakeholder Management & Team Leadership

• Partner with Agency, Finance, Product, Operations, Technology, Data, and regional stakeholders to support business priorities and strategic initiatives.
• Lead strategic analytics projects, business performance reviews, and executive presentations.
• Lead, coach, and develop the Business Intelligence team to strengthen analytical capability and business partnership effectiveness.

Compensation Management Support

• Provide analytical support and governance for agency compensation calculations and campaign performance monitoring.
• Ensure accurate and timely reporting to support compensation-related business processes and decision-making.

What you’ll need to succeed

• Bachelor's degree in Business, Analytics, Statistics, Economics, Computer Science, Data Science, Actuarial Science, or a related discipline.
• Experience in Business Intelligence, Business Analytics, Strategic Planning, Performance Management, Sales Analytics, or related functions.
• Experience leading analytical, reporting, or business intelligence teams.
• Experience within insurance, financial services, banking, consulting, or distribution-focused organizations preferred.
• Strong business acumen with the ability to translate data into actionable business insights.
• Strong technical skills in Excel, SQL, and BI tools such as Power BI, Tableau, or Qlik.
• Knowledge of data management, automation, cloud-based analytics, AI, or advanced analytics solutions is an advantage.
• Excellent stakeholder management, communication, and presentation skills.
• Strong leadership, problem-solving, and project execution capabilities.
• Fluency in Thai and business proficiency in English.

Ready to make a bigger impact? We look forward to your application.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

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