Technology Support Technician

Duties and Responsibilities:

• Provide end-¬user support to remedy computer, audio/visual, basic network, printing, and other technology related issues in a timely and professional manner, solutions may be provided remotely or onsite as appropriate
• Work collaboratively with stakeholders to schedule and manage daily workload and special projects.
• Responsible for assisting and following the purchasing process, configuring and installing new devices, and assisting with inventory management
• Assisting and communicating with the Network Administrator and/or IT Coordinator as appropriate, may include providing backup support on some networking systems and provide written documentation and network diagrams as requested
• Responsible for communicating the status of Help Desk requests to users via ticketing system, phone, email, and other channels on an ongoing basis and following service level commitments.
• Planning and conducting staff development related to the use of hardware and productivity software (Mac OS, IOS, Android, Windows, MS Office365, GAFE, etc.). Training may be conducted in a classroom setting, one-on-one and other forms as necessary
• Provides an exemplary and professional interface between the AIU and all customers by sending and receiving email, phone, and in¬ person communications to ensure that information flow is accurate, timely, and professional
• Assist or perform backup duties in such areas as student information system, phone system or website as requested by the district
• Maintains competency and enhances professional growth and development through continuing education and conferences
• Performs Help Desk coverage during normal district hours and on-call and after hours support as required
• Supports the AIU and district Board Policies, Procedures, and District Guidelines and best practices with respect to Digital Citizenship and Information Security and Safety
• The Technology Support Technician will assist the CTO and IT Service Delivery Manager on projects and other tasks as requested.

Qualifications:

1.Associate Degree with three years of applicable technical work experience, or High School graduate with a minimum of five years applicable technical work experience

2.Minimum of three years of experience supporting at least one of the following: Microsoft Office, Office365, Google Workspace for Education

3.Experience in K12 education highly preferred with the following technologies: AppleMac OS, IOS, Android, Chrome OS, Google Workspace for Education, iPads and Chromebooks

Revised

4.Support experience with at least three of the following educational technology and audio visual tools required: interactive display boards, LCD projectors, scanners, document cameras, Web 2.0 and Zoom conferencing

5.CompTIA Network+ and A+ Certification preferred

6.Intermediate to advanced proficiency supporting Windows OS client computing environments

7.Ability to troubleshoot basic networking issues and understand basic Microsoft Active Directory concepts

8.Working experience with VOIP voice systems, video surveillance, door security and visitor background check systems is preferred

9.Self¬-starter with exemplary customer service skills to complement proven multi¬tasking abilities

10.Ability to provide effective support to all levels of the organization

Additional Requirements:

1.Current Act 114, Act 34, Act 151 and NSOR Clearances required prior to an offer (Mustbe dated within 1 year of hire date).

2.School Personnel Health Record (Form H511.340) must be completed and received byHuman Resources prior to hire date.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.Sitting for extended period of time

2.Lifting, carrying, pushing, pulling 35 pounds

3.Ability to kneel, crouch, bend and reach to retrieve and handle teaching materials and supplies

4.Moving fingers and hands in a repetitive manner

5.Ability to speak clearly and distinctly when communicating with limited English speaking customers

6.Hearing clearly

7.Adequate vision to perform duties

The information contained in this job description is for compliance with Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required of this position.

Reports To: IT Service Delivery Manager

Department: Technology

Benefits: professional support

To Apply: Create an on-line application and upload a cover letter, resume, PA Certificate (if applicable) and transcripts at the AIU Career Site. Please send any questions to: [email protected] The Allegheny Intermediate Unit is an equal opportunity education institution and will not discriminate on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, age, handicap, or limited English proficiency in its educational programs, services, facilities, activities or employment practices as required by Title IX of the 1972 Educational Amendments, Title VI and Title VII of the Civil Rights Act of 1964, as amended, Section 504 Regulations of the Rehabilitation Act of 1973, the Age Discrimination in Employment Act of 1975, Section 204 Regulations of the 1984 Carl D. Perkins Act, the Americans with Disabilities Act, or any other applicable federal or state statute.