Technical Consultant (TAM) - AMAZON Web Services, Korea , Telco&Media

Millions of people in Korea stream dramas, watch live sports, and stay connected through their mobile networks every day, and many of those experiences run on AWS. In this role, you will work with Korea's leading telecommunications and media companies to keep these services reliable, secure, and cost-effective at massive scale.

Your impact will be visible. You will help customers prepare for major live events, work through critical incidents with AWS global engineering teams, and help them bring Generative AI, AI agents, and AI-driven operations (AIOps) into production.

You will join experienced TAMs who will mentor you as you take on more ownership. If you have a strong background in IT operations or infrastructure, such as OS, middleware, database, network, or system and application operations, and want to take it to the cloud and a bigger stage, we would love to hear from you.

매일 수많은 사람이 드라마를 스트리밍하고, 스포츠 중계를 보고, 모바일 네트워크로 연결됩니다. 그 경험의 상당 부분이 AWS 위에서 돌아갑니다. 이 포지션에서는 국내 대표 통신사, 미디어 기업과 함께 이런 서비스가 대규모 환경에서도 안정적이고 안전하며 비용 효율적으로 운영되도록 돕습니다.

내가 한 일의 영향이 바로 보이는 일입니다. 대형 라이브 이벤트 준비를 함께하고, 중대 장애가 생기면 AWS 글로벌 엔지니어링 팀과 함께 해결합니다. 고객이 생성형 AI, AI 에이전트, AI 기반 운영 자동화(AIOps)를 실제 서비스에 도입하도록 돕습니다.

경험 많은 TAM들의 멘토링을 받으며 담당 범위를 넓혀 갑니다. OS, 미들웨어, DB, 네트워크, 시스템·애플리케이션 운영 경험을 클라우드와 더 큰 무대로 넓혀 보고 싶은 분이라면 꼭 지원해 주세요.

Key job responsibilities

* Hands-on experience with public cloud platforms, and exposure to multi-account environments, security, or compliance controls

* Experience troubleshooting or supporting incidents in production environments

* Hands-on experience with, or strong interest in, Generative AI, LLM-based applications, AI agents, and operations automation

* Customer-facing or stakeholder-facing technical experience, with the ability to explain technical issues clearly

* Experience with, or interest in, telecommunications or media environments such as OTT, broadcasting or live streaming

* Business communication skills in Korean and English

* Eagerness to learn, take ownership, and grow in a fast-moving environment

You do not need to check every box. If this role excites you and you are ready to learn, we encourage you to apply.

* 퍼블릭 클라우드 실무 경험과 멀티 어카운트 환경, 보안, 컴플라이언스 통제를 다뤄본 경험

* 프로덕션 환경에서 트러블슈팅이나 장애 대응을 해본 경험

* 생성형 AI, LLM 기반 애플리케이션, AI 에이전트, 운영 자동화 실무 경험 또는 높은 관심

* 고객이나 이해관계자를 응대한 기술 경험과 기술 이슈를 명확하게 설명하는 역량

* 통신, 미디어 환경(OTT, 방송, 라이브 스트리밍 등) 경험 또는 관심

* 한국어와 영어 비즈니스 커뮤니케이션 역량

* 빠르게 변하는 환경에서 배우고, 오너십을 갖고, 성장하려는 자세

모든 항목을 충족하지 않아도 괜찮습니다. 이 일에 설렘을 느끼고 배울 준비가 되어 있다면 지원해 주세요.

A day in the life

About AWS:

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team

The role is within the Korea Enterprise Support team, one of the fastest-growing organizations in AWS. We support Korea's leading telecommunications and media customers across compute, storage, databases, networking, and Generative AI. This is not a sales role. You will be a principal technical advisor and the 'voice of the customer.'

해당 직무는 AWS에서 가장 빠르게 성장하는 조직 중 하나인 Korea Enterprise Support 팀 소속입니다. 국내 주요 통신·미디어 고객의 컴퓨트, 스토리지, 데이터베이스, 네트워킹, 생성형 AI 전반을 지원합니다. 세일즈 직무가 아니며, 주요 기술 고문이자 '고객의 목소리' 역할을 합니다.

Basic qualifications

- Bachelor's degree

- 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application Development

- Strong customer focus and bias for action; and ability to work with remote teams

- Candidates must have business communication skills in Korean

Preferred qualifications

- Fluent in English

- AWS experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.