Operations Lead

About Ascendion

Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

· Build the coolest tech for world’s leading brands

· Solve complex problems - and learn new skills

· Experience the power of transforming digital engineering for Fortune 500 clients

· Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Operations Lead - Consultant Onboarding & Client Reporting

Key responsibilities

1. End-to-end consultant onboarding

You own every new starter's journey through these stages, and you know where each one stands at any moment:

1. Offer issued - pick up each offer as soon as the Talent Acquisition team sends it and open a tracked onboarding record.

2. Background screening - coordinate checks with the screening provider and the candidate, chase outstanding documents and escalate delays early.

3. Vendor management tool onboarding - create and submit the consultant's profile on the bank's vendor management tool and secure approval.

4. Ready to start - confirm start dates, line manager and access requirements with the client team.

In this area you will:

• Maintain a single tracker of every starter, their stage, owner and expected start date
• Run regular pipeline updates with TA, delivery leads and the client
• Spot blockers (screening holds, missing approvals, start-date risk) and resolve or escalate them
• Improve the process over time so that starters reach day one faster with fewer hand-offs

2. Vendor management tool ownership

You are the owner of the full vendor management tool process for the account:

• Onboard new consultants onto the tool, making sure profiles are complete and accurate
• Raise and track change requests (CRs) for extensions, rate changes, role changes and end dates
• Act as the first point of contact for the bank's stakeholders on queries about consultant profiles
• Keep tool data in line with internal records, so that what the bank sees matches what we report
• Track CR deadlines so that no consultant's assignment lapses without an approved extension

3. Client team reporting

You maintain and report on the downstream reporting for the client team, giving a clear view of:

• Statements of Work (SoWs) - which consultants sit under which SoW, with start and end dates
• Budgets - spend against each SoW and the budget remaining
• Role types and grades across the team
• Line managers for each consultant
• Circle tagging, so that every consultant is mapped to the right circle

You keep this reporting accurate, up to date and ready to share with internal leadership and client stakeholders.

4. Run rate and revenue reporting

You maintain a reporting file that holds all team data and new pipeline starts. In this area you will:

• Keep current team data and confirmed pipeline starts in one place
• Present a view of current run rate and how it tracks against target revenue
• Show the impact of new starts, extensions and leavers on forecast revenue
• Flag gaps against target early so that the account team can act
• Produce regular reports for account leadership

Must have skills:

• Proven experience in an operations, resourcing, onboarding or vendor management role, ideally in consultancy, professional services or staffing
• Hands-on experience with a client vendor management system (for example SAP Fieldglass, Beeline or similar), including onboarding and change requests
• Working knowledge of pre-employment screening and background check processes, ideally in financial services
• Strong Excel skills: lookups, pivot tables and building reliable trackers and reports
• Comfortable working with commercial data such as SoWs, budgets, rates, run rate and revenue forecasts
• Highly organised, with excellent attention to detail and the discipline to keep many starters moving at once
• Confident communicator who can manage internal teams and senior client stakeholders, and escalate early

Desirable

• Experience supporting a banking or financial services client account
• Familiarity with procurement and contingent workforce processes in large organisations
• Experience with reporting or BI tools such as Power BI
• A track record of improving or automating manual operational processes

What success looks like

• Every new starter is tracked from offer to start date, with no one lost between stages
• Consultants start on their agreed date, with screening and vendor tool approval complete
• No assignment lapses because an extension CR was raised late
• Bank stakeholder queries on profiles are answered quickly and accurately
• SoW, budget, role, line manager and circle reporting is accurate and trusted by the client
• Leadership has a current, reliable view of run rate against target revenue

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!