Systems Admin, Intermediate

ASRC Federal Technology Solutions, LCC is seeking a System Administrator, Intermediate to support a newly awarded contract in Washington, DC.  

Work location:  Hybrid/Onsite (Monday - Friday). This position requires occasional after-hours, weekend, and shiftwork to perform routine maintenance and upgrades in support of the DHS OIG mission.

Clearance: Public Trust-High.  US Citizenship required and the ability to successfully complete a DHS background investigation. 

Summary:  The Intermediate System Administrator will engage in planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems to support the OIG Help Desk. This role entails scheduling the implementation of new and modified hardware, applications, and operating systems, while managing access rights, accounts, and network resources. The engineer will ensure optimal system performance, capacity, availability, and serviceability. Additionally, responsibilities include implementing security measures, documenting standard operating procedures for systems administration, resolving issues related to hardware and software interoperability, and ensuring the systems’ availability, integrity, and functionality. The position requires independent work and adaptability to new systems, along with the provision of Tier II support to OIG end-users.

The ideal candidate is going to be an ambitious, self-motivated intermediate level Active Directory Subject Matter Expert with demonstratable experience providing:

Supporting enterprise Public Key Infrastructure (PKI) and Personal Identity Verification (PIV) authentication services by supporting and administering certificate-based access, troubleshooting smart card login issues, managing certificate lifecycle activities, and supporting elevated credential authorization issuance and management e.g., Local Registration Authority (LRA) or Registration Authority (RA)

Enterprise-level administration and support for Active Directory infrastructure supporting mission-critical business and operation systems across multiple site and organizational components

Maintaining Active Directory objects, security groups, Organization Units (Ous),and Group Policies to support enterprise access, government security compliance, and operational requirements.

Performing advanced troubleshooting of authentication, PKI, directory services, DNS, and replication issues with medium- to large-scale enterprise environments, ensuring continuity of operations.

Supporting Active Directory lifecycle management activities, including account provisioning, privileged access administration, domain controller maintenance, and directory services health monitoring and remediation.

Assisting with enterprise identity management initiatives by supporting Active Directory integrations, security enhancements, audit activities, and hybrid-cloud authentication issues.

Position Responsibilities

System Management, Monitoring, and Maintenance:

Regularly monitor IT systems to anticipate and resolve potential technical issues before they impact users.

Document all operations and maintenance activities in the Helpdesk tool (HEAT) with detailed actions taken, results, and pertinent data.

Reporting and Compliance

Prepare and submit various reports reflecting the performance and achievements related to Helpdesk services, adhering to agreed-upon formats and frequencies.

Conduct periodic assessments to ensure that service level agreements (SLAs) are met, identifying areas for improvement and reporting on progress.

Submit Change Requests to perform necessary system management during maintenance windows.

Inventory Management:

Assist in maintaining an inventory of IT assets, ensuring that all equipment is accounted for and accurately reported in the asset management system.

Provide regular inventory status reports, including the condition and operational status of all IT equipment.

Training and Documentation:

Develop and maintain a Standard Operating Procedures (SOP) manual for Helpdesk activities to ensure consistency and quality in operations.

Train end-users on new systems and applications, ensuring they have the knowledge needed to utilize technology effectively.

Collaboration with IT Teams:

Work closely with other IT departments to support network and infrastructure systems, ensuring an integrated approach to technology support.

Participate in team meetings and provide input on process improvements and emerging technologies that can enhance IT service delivery.

Qualifications

Minimum of five (5) years of experience managing IT systems at the intermediate level.

Bachelor’s degree, or higher, in an IT-related field.

Minimum of 1 Technical Certification For example: VMWare Certified Professional (VCP-DCV or Higher), MCSE: AD, Infrastructure or MCSE: Cloud Platform and Infrastructure, MCSD: Azure Solutions Architect, MCSA: Windows Server 2012 or Higher, etc. Certification related to Active Directory is highly desired

US Citizenship is required and the ability to successfully complete a government issued background investigation.

Strong customer service skills, teaming skills, and the ability to collaborate within a cross-functional team.  Ability to research and resolve problems efficiently and accurately.

Strong system and network troubleshooting ability.

Familiar with Windows Server operating systems, specifically Windows Server 2022 and 2025.

Familiar with SolarWinds.

Familiar with Zscaler.

Familiar with SCCM.

Performs detail-oriented tasks in an independent environment.

Excellent written and verbal communication skills.

Experience providing project briefs to senior executives.