Desktop Support Specialist

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. This position will be full-time and onsite in Fort Myers, FL.

What You'll Do

• This role is responsible for diagnosing problems, resolving incidents, and ensuring employees can work efficiently with minimal downtime.
• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues
• Install, configure, and maintain desktop operating systems, applications, and updates
• Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner
• Escalate complex issues to higher-level IT teams when necessary
• Maintain accurate documentation of incidents, solutions, and system configurations
• Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment
• Support remote users via phone, email, and remote access tools
• Ensure compliance with security policies, including antivirus, patching, and access controls
• Participate in asset management, inventory tracking, and equipment lifecycle management
• Drive CAI vehicles to different locations as needed to provide support

What You'll Need

Required:

• Associate’s degree or two years of work-related experience
• 1-3 years of experience in a desktop support or help desk role
• Strong knowledge of Windows and/or macOS operating systems
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts
• Experience with ticketing systems and remote support tools
• Excellent problem-solving, communication, and customer service skills
• Valid Driver’s License with the ability to maintain driving privileges

Preferred:

• IT certifications such as CompTIA A+, Network+, or Microsoft certifications
• Experience supporting mobile devices (iOS, Android)
• Basic scripting or automation experience (PowerShell, Bash)
• Knowledge of endpoint management tools (Intune, SCCM, JAMF)

Working Conditions

• On-site or hybrid work environment, with occasional after-hours or on-call support
• May require lifting and moving computer equipment (up to 40 lbs)
• Frequent interaction with employees at all levels of the organization

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.