Transition Team Lead - Caring Transitions

Job Description: Primary responsibilities include, but are not limited to the opportunity to train and supervise team members; develop and mentor the team through flawless planning and execution of tasks assigned on a per project basis; monitor and reinforce company guidelines, policies, and procedures and; ensure safety of team, client, and property.

Roles and Responsibilities:

· Create a welcoming and warm work environment, demonstrate a drive for results and going above and beyond in service of the client with minimal supervision

· Ensure all tools and supplies are properly maintained and reach each job site

· Lead the team in the execution of tasks needed to complete the project with the allocated labor hours

· Report all incidents and/or accidents to management in a timely manner

· Monitor/reinforce safety procedures

· Communicate updates to clients and management as requested

· Handle any immediate employee concerns or disciplinary needs per Company policy

· Notify and assist management with any ongoing or major employee issues or disciplinary action

· Ensure team member hours are reported to management for payroll in a timely manner

· Other responsibilities as needed

Qualifications & Skills:

· High School diploma or equivalent training required

· Minimum of one-year supervisory experience preferred

· Ability to lead and manage a team in a fast-paced and unique work environment

· Excellent problem solving and decision-making skills

· Outstanding customer service, organizational, written, verbal and communication skills are requirements of this role

· Working knowledge of Microsoft Windows, including Word, Excel and PowerPoint

Physical/Environmental Requirements:

· Frequent lifting of up to 30lbs, moving, climbing occasionally, transporting, placing and removing household items for staging, liquidation, donation and resettling

· Walking and/or standing in varying weather environments

· Frequent walking up and down stairs, possibly while carrying up to 30lbs

Team Lead Tasks

Focused on leading the work activity at a job site and responsible for meeting assigned labor hours, as well as overall safety of employees, client, and job site. This list is does not reflect every single task that may need to be completed for a successful project:

All Job Sites

· Communicate to the team: describe the client, needs, goals of job to team, how are we pricing if Estate Sale, any safety precautions to be aware of, etc.

· Responsible for labor hours and reporting S&O labor accrued for proper billing to client

· Safety of client, team, and property

· Ensure there is a clean bathroom for team; assign via rotation

· May need to pick supplies up from storage; ensure team has necessary tool kits

· Ensure tool kits are restocked and/or assist management in keeping kits stocked

· Work with management to ensure all materials arrive on jobsite

· Maintain project management tool for scheduling and tracking job status, communicate to management any anticipated delays or escalate for needed support

Estate Sales

Before Sale Starts

· Sort & organize, merchandise & price contents of house

· Inside Signage

· Cleaning - vacuum, garage swept, etc.

· Master list of mass pricing for Cashier

· Any special notes for Cashier

· Aprons stocked and ready for staff

· Outdoor signs organized and ready

· Empty boxes, bags, and wrapping supplies organized

· Walk property, check rafters, crawl spaces for sale items and note any clean-out needed

· Boxes and wrapping paper under hold table

After Sale

· Signs are removed and organized into ES sign folder

· All CT property is stacked and ready for loading/delivery to storage

· Employee purchases are totaled and paid for

· Walk property to ensure all clean-out is done (open all cupboards, drawers, attic, crawl space, rafters, walk outside property, etc.)

· Ensure transfer of knowledge to clean-out team

· Supervise any donation pick-up

· May assist management in totaling sales

· Cleaning (depends on situation)

Packing/Moving

· All boxes properly labeled

· Master Inventory list is created

· Any broken items are documented/pictures taken prior to packing and noted on master inventory list

· Special instructions are communicated to movers

· LIFO needs are boxed and appropriately labeled for the client and movers

· Team cleans up - sweeps, takes trash, etc.

· Take inventory of supplies that are used for appropriate chargeback to client

· Coordinate with movers day of move (prior with management and/or movers)

· All materials are hauled away to recycle or storage for reuse

· All trash is removed (may be times client is responsible for their own trash)

· Client is fully resettled into new home

Clean-out

· Sort and box contents of property into donation, trash, recycle

· Walk property to ensure all clean-out is done (open all cupboards, drawers, attic, crawl space, rafters, walk outside property, etc.)

Online Auction

· Sort and organize contents into meaningful auction lots

· Cleaning - vacuum, garage swept, etc.

· Garbage removed from home prior to auction pickup

· Donations removed from home prior to auction pickup or organized for picker sale

· Follow online auction guidelines for taking pictures and descriptions, etc.

· Train staff on procedures for taking pictures, writing descriptions

· Box up auction lots and label for easy identification on pickup day

· Project manage team and drive productivity to meet contract deadline, maintain 6 lots per hour

· May assist with advertising and marketing / social media

· May assist with writing/developing SOP’s

Auction Pickup

· Ensure auction lots are organized

· Responsible for master pickup signature sheet; having winning bidders sign, file signed copies upon auction completion

· Ensure safety of property (e.g. walls, carpet, flooring doesn’t get damaged)

· May be responsible for day of pickup sales