Utility Billing Analyst | WFH
Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Oct 27, 2026. Cloudstaff scores B on the Alion truth index.
The Utility Billing Analyst supports the utility billing, payment, and recovery process across the portfolio, from utility setup during development through stabilized operations. Working remotely from an offshore location, this role processes and monitors utility activity in our third partyutility management platform (Conservice), helps ensure utility bills are paid accurately and on time, supports resident billing and vacant cost recovery, and helps make sure utility expense flows correctly to property financial statements. The ideal candidate is detail oriented, comfortable working across time zones, and partners closely with the Corporate Controller, Property Management, Development, and Residential Accounting.
Utility Bill Processing and Payment:
Serve as a day to daypoint of contact with the utility management vendor for property onboarding, account setup, provider address redirects, and issue resolution, escalating to the Corporate Controller as needed.
Prepare and review utility invoice payment runs in the vendor approval workflow, and confirm approved payments are executed.
Monitor for missing, duplicate, or late invoices and follow up with vendors and utility providers.
Track and research late fees and disconnection notices, document findings, and escalate for resolution.
Monitor the shared utility inbox and scanned mail, androute items for resolution.
Maintain a complete, current utility account list by property, including common area, vacant, and house meters.
Development and Conversion:
Support utility account setup during the development phase.
Maintain the utility tracking workbook by property for the Development team.
Process development utility invoices for payment and prepare reimbursement invoices to Conifer/LeChaseon behalf of the Development team.
Work with providers to correct utility account names and tax IDs as needed.
Track receipt of the Certificate of Occupancy and support the conversion of utilities from development to property operations, including transfer of accounts to residents where applicable.
Resident Billing and Cost Recovery:
Support resident utility billing (RUBS, submetering, or other approved methods) where permittedby lease, regulatory agreements, and program rules.
Support vacant cost recovery, including maintainingunit data accuracy, tracking lease and utility addenda, and reviewing move in and move out billing.
Research resident utility charge questions and disputes and provideinformation to Property Management.
Follow established procedures for LIHTC, HUD, and other affordable housing program requirements related to utility allowances and resident billing.
Accounting, Reporting, and Budgets:
Review utility expense and recoveryincome postings for accuracy and timeliness in the general ledger and property financial statements.
Reconcile vendor payment files to the general ledger and research exceptions.
Provide utility detail to Residential Accounting to help explain actual tobudget variances.
Compile utility cost and consumption history to support the annual budget process.
Respond to requests from Property Management, Asset Management, and Development for invoices, landlord agreements, and reports.
Track and provide proof of payment for utility reimbursements from agencies.
Prepare cost and consumption reports for finance agencies, lenders, and investors as requested.
Process Support:
Follow and help maintaindocumented utility billing procedures, controls, and approvalworkflows.
Track key metrics such as on timepayment, late fees, recovery rate, and open exceptions, and prepare regular reporting for the Corporate Controller.
Identifyand recommend opportunities to automate and improve utility processes.
Additionalduties as assigned.
Qualifications
3 or more years of experience in utility billing, accounts payable, property accounting, or a similar role, preferably supporting U.S. multifamily or affordable housing clients.
Experience with a third partyutility management platform (such as Conservice or Yardi YES) stronglypreferred.
Working knowledge of RUBS, submetering, and vacant cost recovery.
Familiarity with LIHTC and HUD utility allowance requirements preferred.
Property management and accounting software experience required (EliseAI, Yardi, NetSuite, or similar).
Advanced Excel skills and proficiencyin the Microsoft Office suite, including Teams and Outlook.
Ability to keep accurate, timelyrecords and reconcile large data sets.
Bachelor's or associate degree in Accounting, Finance, Business, or a related field preferred, or equivalent experience.
Perks and benefits
HMO Coverage
ALE Club: Accountants Leading Evolution, be part of a community of accountants within Cloudstaff that serves as a platform to connect with their colleagues
Annual Performance Review with Salary Increase
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Endless opportunities for career advancement
Exclusive partnership with the IPA to offer a professional CPD pathway
Exclusive partnerships that offer Cloudstaff accountants additional training sessions
Flexible leave credits which may be used for vacation, emergency, and sick leaves
In-house psychiatrist available to support employees' well-being
International career growth and connections
Look forward to weekly office perks for work from office staff - Free Coffee, Meals, and Beer Fridays!
Membership with PICPA
Mental Wellness Employee Assistance program through Lifeworks
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
Top notch workplace with first class VIP lounge and game rooms
Unlimited cash incentives for hired referrals
We set you up for success with a company-provided PC/Laptop and fiber internet connection