L2 Production Support Java & Linux

Responsibilities

· Incident & ProblemManagement: Monitorproduction systems proactively, manage and triage L2/L3 incidents, coordinateresolution efforts, and adhere to strict Service Level Agreements (SLAs).

· Root Cause Analysis (RCA): Lead formal and informalpost-event problem reviews, identify systemic issues, and implement preventivemeasures to avoid recurrence.

·  System Monitoring & HealthChecks: Proactivelymanage production services by tracking availability, latency, throughput, userjourneys, and infrastructure health metrics using enterprise monitoring tools.

·  Automation & SRE Mindset: Drive continuous improvement byautomating routine operational tasks, removing toil, optimizing performancetuning, and implementing scripting/tools to increase efficiency.

· Release & Deployment Support:Support application deployments,release activities, configuration updates, and post-deployment validationacross various environments.

·  Compliance & Governance: Ensure complete alignment withbanking security policies, audit regulations, Business Continuity Planning(BCP), and Disaster Recovery (DR) requirements.

·  Documentation: Maintain and update technicaldocumentation, standard operating procedures (SOPs), operational runbooks, andknowledge-base articles.

Experience

Minimum 5+ years of professional IT experience, focusing heavily on application production support, operations, or Site Reliability Engineering (SRE) within banking/financial domains.

Technical Stack

• Strong proficiency in Unix/Linux operating systems and shell scripting.
• Solid database experience with SQL (Oracle, MySQL, or MariaDB).
• Familiarity with middleware, enterprise messaging (e.g., MQ), and API integrations.

Cloud & DevOps

Exposure to containerization and orchestration platforms (e.g., Docker, Kubernetes, OpenShift) and CI/CD deployment pipelines.

Frameworks & Process

Sound understanding of ITIL processes (Incident, Problem, and Change Management).

Soft Skills & Working Style

• Excellent analytical, troubleshooting, and problem-solving skills under high-pressure environments.
• Strong communication skills for stakeholder management.
• Flexibility to work in rotational shifts, weekend support, or on-call standby schedules.

Skills

Problem and Incident Management, Process Frameworks, System Health Checks, Kubernetes, Openshift, DevOps, Service Level Agreement, Shell Scripting, Root Cause Analysis, Container Orchestration, MariaDB, Production Support, Shell Scripts, Docker, Java, Basics of Unix, Software Integration, Technical Infrastructure, MySQL DBA, Post Event Analysis