Dynamics 365 Finance & Operations Solution Architect

Job Title:

Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking an experienced Dynamics 365 Finance & Operations Solution Architect with a strong technical background across Dynamics F&O cloud, hybrid, and on premises solutions.

Responsabilities:

The successful candidate will play a key role in the design, development, optimization, and stabilization of Dynamics F&O deployments, working closely with customers to drive measurable business value.

The candidate must have proven experience in customer facing roles, along with project delivery and technical leadership experience, and a demonstrated ability to lead in depth technical architecture discussions with customer executives, solution architects, IT leadership, enterprise architects, and development teams. This role requires the ability to translate complex technical concepts into clear architectural decisions that align with customer goals. The candidate should also be open to travel to customer sites as required by business needs.

Experience Profile & Customer Centricity

• Extensive experience with Dynamics 365 Finance & Operations, including Finance and Supply Chain Management, with hands on exposure to on premises, hybrid, and cloud environments.
• Strong understanding of ERP system architecture and best practices, with the ability to design and guide scalable, secure, and enterprise grade solutions.
• Deep expertise in the technical and functional aspects of Dynamics 365 F&O, including core business processes across finance and supply chain.
• Proven experience with customization and development in Dynamics 365 F&O, as well as ERP implementations and ongoing system management, including integration with third party systems.
• Ability to lead in depth technical discussions and provide clear architectural guidance to customers, architects, IT leadership, and development teams throughout design and implementation phases.
• Strong customer centric mindset, consistently driving positive customer satisfaction and establishing credibility as a trusted advisor by leveraging deep Dynamics 365 F&O, Supply Chain, and on premises expertise to deliver against defined Customer Success Plan outcomes.
• Demonstrated ability to actively listen, challenge constructively, and guide customers toward the best technical and business decisions.
• Experience providing actionable insights and feedback from customer engagements to Microsoft engineering teams, product groups, and internal stakeholders, contributing to continuous improvement and influencing product direction.

Business Impact

• Accelerate usage, value realization, and ROI of Microsoft Business Applications by advising technical and business decision-makers on architecture, implementation best practices, operational excellence, and performance efficiency-spanning both on prem and cloud connected deployments.
• Identify and resolve blockers preventing go live, scale, or adoption by applying deep technical knowledge of Dynamics F&O, integrations, performance tuning, and data migration. Deliver all engagements using Microsoft recommended methods and repeatable IP.
• Identify growth opportunities by understanding customer needs, business models, and workloads, and positioning relevant Microsoft Business Applications capabilities, including Supply Chain, Warehouse Management, and modernization pathways from on prem to cloud.

Technical Leadership

• Demonstrate a growth-mindset by continuously strengthening your technical depth in Dynamics 365 F&O, on prem infrastructure, Supply Chain, Warehouse Management, and related tooling to meet evolving customer and regional needs.
• Accelerate customer outcomes by engaging with technical communities, contributing to reusable IP, sharing best practices, and promoting knowledge re use within the Dynamics ecosystem.
• Lead or co lead architecture sessions, performance deep dives, solution design reviews, and readiness workshops to uplift customer capability and ensure long term operational health.

Qualifications

Technical Requirements

Core Technical Expertise

• 8+ years of hands-on experience implementing, customizing, optimizing, and supporting Dynamics 365 Finance & Operations (F&O), with strong exposure to on premises, hybrid, and cloud-based deployments.
• Strong understanding of Dynamics 365 Finance & Operations architecture, including application layers, data models, extensibility framework, and overall environment topology.
• Proven experience leading Dynamics F&O migration and modernization initiatives, including upgrades from legacy Dynamics AX and transitions to cloud first architectures.
• Deep expertise in performance troubleshooting, with the ability to diagnose and resolve bottlenecks across application, database, and infrastructure layers.
• Practical experience with ERP system administration and operational best practices for F&O environments, including monitoring, capacity planning, and production readiness.
• Demonstrated capability to perform end to end environment health assessments and performance audits, and to design and execute remediation and optimization plans, particularly for on premises and hybrid F&O environments.
• Strong experience designing, building, and troubleshooting integrations for Dynamics F&O, leveraging:

o Data Management Framework (DMF)

o Azure Logic Apps

o Power Platform

o APIs and other enterprise interfacing techniques

• Proficiency in Dynamics 365 F&O development and customization, including:

o X++

o Visual Studio

o .NET Framework

o Extension based development best practices

• Familiarity with software development lifecycle (SDLC) methodologies, including the use of Lifecycle Services (LCS) and Azure DevOps for implementation, maintenance, and release management.
• Experience with version control and development tools (e.g., Azure DevOps, GitHub) and working knowledge of CI/CD practices in enterprise ERP environments.
• Solid understanding of security, compliance, and access control requirements in ERP systems.
• Proficiency in documenting technical designs, system configurations, and operational procedures.
• Strong analytical skills with the ability to troubleshoot and resolve complex technical issues effectively.
• Good understanding of Azure cloud technologies and their implications for ERP scalability, security, performance, and operations.

Solution Architecture & Implementation

• Proven experience acting as Technical Architect / Lead Engineer for full lifecycle Dynamics 365 F&O programs, including design, build, test, deploy, and stabilization phases.
• Strong capability to design enterprise grade, scalable, and secure F&O implementations aligned with customer and business requirements.
• Demonstrated ability to lead deep technical discussions with customers, partners, and engineering teams covering architecture, integrations, data, security, and performance.
• Skilled in delivering technical workshops, training sessions, and hands on guidance to customer IT and development teams.

Operational Excellence & Troubleshooting

• Proven expertise in troubleshooting complex production issues in enterprise Dynamics 365 F&O environments.
• Strong focus on operational stability, reliability, and continuous improvement of live ERP systems.

Language Qualifications

• English: Fluent (reading, writing, and speaking) - mandatory.
• Swedish is strongly recommended as the primary working language for customer engagements in the Nordic market.
• Any additional Nordic languages are considered a plus for cross regional collaboration.

Interpersonal & Customer Engagement Requirements

• Exceptional interpersonal, presentation, and communication skills - able to confidently engage with customers, translate complex technical topics into clear guidance, and build strong, trust based relationships.
• Strong project management capability - able to lead customer conversations, drive clarity in scope and timeline, coordinate with stakeholders, and guide the customer’s project toward successful delivery.
• Strong collaboration skill with both internal and external stakeholders

Security & Onsite Support Requirements

• Ability to meet Microsoft, customer, and/or government security screening requirements is mandatory for this role.
• The successful candidate must have, or be able to obtain, a security certificate entitling access to classified information at the following levels or higher: “SECRET, NATO SECRET, SECRET UE / EU SECRET”
• Ideally, the candidate holds Swedish citizenship, as it significantly supports eligibility and processing for required Nordic security clearances.
• This role also requires onsite support, and the frequency of onsite presence will depend on customer needs, including critical project phases, escalations, workshops, or deployments. Flexibility to travel within the Nordic region is expected.

Additional Preferred Requirements (If you have the following skillsets, it is a plus)

• Certification or formal training in Dynamics 365 Finance & Operations, including administration, development, or solution architecture.
• Knowledge of Dynamics 365 Customer Engagement (CE), including solution architecture, customization concepts, integration patterns, and functional understanding across core CE workloads such as Sales and Customer Service.
• Experience with Microsoft Azure services and an understanding of how Azure capabilities support, extend, and integrate with Dynamics 365 Finance & Operations.
• Broader Dynamics 365 ecosystem awareness, with the ability to understand how CE, Dynamics AX, and F&O interact across hybrid, upgrade, and migration scenarios, including data flow and integration dependencies.
• Knowledge of Microsoft Dynamics AX, including AX architecture, module structure, and data model fundamentals, with the ability to support, troubleshoot, or collaborate effectively with AX focused engineering teams.
• Dynamics 365 Supply Chain Management (SCM) exposure, including familiarity with inventory, procurement, master planning, or production processes.
• Warehouse Management (WMS) functional and/or technical knowledge, including WHS configuration, mobile device workflows, location directives, work templates, and advanced warehouse operations.
• Experience with data migration and data transformation projects, particularly in ERP modernization or platform transition initiatives.
• Familiarity with business intelligence and reporting tools, such as Power BI, and their use in ERP reporting and operational insights.
• Exposure to non Microsoft ERP platforms (e.g., SAP, Oracle) and the ability to understand and compare enterprise ERP architectures is considered a plus.
• Familiarity with Power Apps development and customization.

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