VP, End User Engineering Lead, Future Ready Technology, Group Technology

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Role

Lead the end user service engineering, with accountability for the strategy, architecture, engineering, governance and lifecycle management of enterprise endpoint platforms in delivering secure, resilient, and compliant endpoint services while driving technology modernization initiatives.

Responsibilities

• Define the end user services engineering and multi year roadmap, aligned to business priorities, technology standards .
• Lead engineering teams in the delivery of Windows and MacOS endpoint services, security controls, and platform modernization initiatives.
• Establish and maintain Standard Operating Environment (SOE) governance, change management, and problem management frameworks. Act as the gatekeeper for SOE changes and governance activities
• Oversee audit responses, risk remediation activities, and compliance requirements.
• Drive endpoint security initiatives such as application control, operating system lifecycle management, and Windows/MacOS platform hardening.
• Partner with infrastructure, security, and business stakeholders to ensure service reliability and operational excellence.
• Lead, coach and develop a high performing team of endpoint engineers and provide technical guidance to the team for end user computing guidance.
• Leading and supporting team members.
• Maximizing team performance and value delivery while supporting individual career aspirations.

Requirements

The ideal candidate will be well organized, process focused, and self-driven as this is a fast-paced and highly technical environment. Someone wanting to learn and grow with an organization will thrive in this role. The role requires excellent prioritization, responsiveness, and customer service, along with excellent verbal and written communication skills.

• Deep technical knowledge of endpoint engineer for Windows and MacOS, SOE design, configuration management, lifecycle management of endpoint from provisioning, maintenance to decommission.
• Experience with conducting research into emerging technologies and applying research to business; skilled in comprehensive testing of new technologies to ensure problem free deployment to users.
• Excellent analytical, management and planning skills
• Knowledge of program and project management methodologies and tools; track record of success in managing IT projects; effective problem solving abilities; motivated to develop creative solutions to common processes or problems
• Able to work independently and as a team
• English speaking and good communication skills.
• Providing systems support and implementation, include regional support.
• Experience in working in banking environment is preferred
• Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization.
• Bachelor’s degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education.

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