Planning & Operations Lead

About The Role

The Planning & Operations Lead is responsible for building the operational infrastructure that enables Marketing Operations, Project Management and Resourcing teams to perform at scale.

This role exists to underpin the organisation by removing inefficiencies, reducing manual administration and creating connected ways of working across project management, marketing operations, resource management, creative teams and leadership.

Acting as the operational backbone of the PMO, the role will implement AI-enabled tools and workflows, connected systems, streamlined governance and data-driven reporting that allow project managers to focus on orchestrating complex projects and programmes rather than managing manual processes and administration.

Success in this role will result in improved execution and delivery performance, greater operational visibility, increased organisational capacity and a more scalable project management function. The ambition is to unlock approximately 30% additional PM capacity through automation, process optimisation and operational excellence.

This role is designed to complement our existing Delivery Operations teams, extending our operational capability beyond Creative Delivery Excellence to strengthen project management systems, governance and process optimisation.

Key Responsibilities

PMO Technology & AI Enablement

• Own and optimise the project management technology ecosystem.

• Drive adoption and continuous improvement of tools including Monday.com, Microsoft Teams, Outlook, PowerPoint, Excel, Copilot and automation platforms.

• Identify opportunities to automate repetitive tasks, reporting, updates, meeting administration and project governance activities.

• Design and implement AI-enabled workflows that improve efficiency and reduce manual effort.

• Ensure project management tooling supports visibility, accountability and scalability across the organisation.

• Partner with Systems & Tools teams to maximise existing Dyson technology investments before introducing additional solutions.

Operational Excellence

• Continuously improve project management processes, templates and ways of working.

• Simplify and standardise workflows across programme management, project management, creative delivery and production functions.

• Reduce operational friction between teams and improve speed to delivery.

• Lead initiatives to improve forecasting accuracy, planning effectiveness and delivery predictability.

Governance & Decision Support

• Establish robust project governance frameworks across planning and delivery activities.

• Ensure project milestones, phase reviews, approvals and reporting processes are consistently applied.

• Create clear escalation paths for risks, dependencies and blockers.

• Support leadership teams with decision-ready insights and recommendations.

• Drive accountability through timely reporting and governance reviews.

Data, Reporting & Business Intelligence

• Create a single source of truth across project activity, resource allocation, demand, capacity and delivery performance.

• Integrate data across project management, resource management and delivery systems.

• Develop executive dashboards and reporting frameworks for senior leadership.

• Track KPIs including:

• Capacity utilisation

• Resource demand vs supply

• Delivery performance

• Forecast accuracy

• Governance planning & compliance

• Workflow efficiency

• Automation adoption

• AI adoption

About You

• Solid experience in programme and project management, with a strong track record of improving planning and PMO operations.

• Experience working across marketing operations, resource management, creative delivery and production teams; agency experience is preferable.

• Proven ability to simplify and standardise processes, templates and workflows, improving forecasting accuracy, planning effectiveness and delivery predictability.

• Hands-on experience improving project management tools and connected workflows, including Monday.com and Microsoft Teams, Outlook, PowerPoint and Excel, with the ability to maximise existing technology investments.

• Practical experience using Copilot, AI-enabled workflows and automation platforms to reduce repetitive administration and reporting, with the ability to measure efficiency gains and additional capacity.

• Experience establishing and embedding governance frameworks, including milestones, phase reviews, approvals, reporting and clear escalation routes.

• Strong analytical and reporting skills, with experience connecting project and resource data, developing executive dashboards and tracking demand, capacity, delivery, forecast accuracy, governance, workflow efficiency, automation and AI adoption.

• A positive, impactful communicator with strong negotiation and influencing skills, able to build relationships across functions and bring people with you through change.

• Confident engaging technical and non-technical teams at all levels, translating complex systems and process improvements into clear business benefits.

• Highly organised and able to prioritise multiple complex initiatives, balancing operational demands with longer-term improvements.

• A calm, considered and practical approach to solving complex problems, reducing operational friction and managing a busy workload.

• Strong stakeholder management skills, with the ability to drive adoption of new tools and ways of working across planning, project management and resourcing teams.

• Sound judgement in managing upwards, escalating risks, dependencies and blockers promptly, and providing constructive, decision-ready recommendations.

Benefits

Financial

- Performance-related bonus scheme

- Competitive pension scheme

- Life assurance

- Discounts on Dyson machines and retail discounts

- Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)

Lifestyle

- 27 days’ holiday (plus bank holidays)

- Free on-site lunches, fruit, and hot drinks

- Free on-site sports centre, gym, hair salon, and lifestyle assistance (concierge)

- Electric vehicle salary sacrifice scheme

- Ability to purchase additional holiday

Health

- Private medical insurance and dental insurance

- Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.