Cloud and ICT Solutions Expert.Enterprise Information Management
Confirmed on the employer's own hiring board on Nov 3, 2026. First seen by Alion on Mar 2, 2025. e& Egypt scores B on the Alion truth index.
Job Purpose
 Maintaining proper planning, implementation, and operations for the technologies and services
 Managing the interactions between Internal Teams, Vendors and Customer teams to assure services delivery / availability and fast TTM / problem solving with the best quality and a satisfactory service level.
 Identifying problematic areas and implementing strategic solutions in time.
 Overseeing and determining major IT projects including system updates, upgrades, migrations and outages
 Fostering new ideas, technologies and ways of improvement for Infrastructure and Development Systems and Sub Systems.
 To plan, develop, implement and operate Cloud and ICT Solutions
Report To Position Name
Customers and Vendor Management
 Vendor management, negotiation, evaluation, selection and escalation.
 Offering the proper Technical solutions for customers
 Providing superior Service Delivery and Service availability for customer solutions
 Monitoring Contractual Agreements to evaluate and monitor contracts to ensure vendors comply with supporting contractual terms and conditions.
Reporting & Documentation
 Responsible for responding to mails and sending required reports in a good timely manner.
 Develop Quarterly presentation showing quarterly results.
 Develop regular weekly reports showing the work progress & status of assigned tasks/projects.
Cloud and ICT Solutions
Plan, Implement, Operate and Maintain all aspects of Infrastructure Technologies and Services provided internally to Etisalat users and externally to our ICT customers in our Data Centres, Head Quarters, Contact Centres and Retail stores including;
 Cloud Solutions
 Private Cloud
 Public Cloud
 ICT Solutions
 ICT Solutions Offering
 ICT Solutions Delivery
 Full Responsible and Accountable on all live production Technologies and Services offered.
 Responsible on maintaining proactively and reactively all Technologies and Services offered.
 Responsible on the continuous enhancements in the operational tasks to meet the organization objectives.
 Third level of support for Cloud and ICT Technologies and Services offered during business hours and On-Call.
 Follow up reviewing and publishing the services documentations to assure business continuity and fast tracks for problems resolution.
 Apply patch fixes for all bugs on all live systems whenever needed.
 Responsible on issuing RFPs / RFQs for Cloud and ICT solutions provided.
 Work in full cooperation with the IT Service Support team in any escalated issues End to End until complete resolution.
 Check and ensure resolution of all issues to achieve all operations objectives without breaching the SLA.
 Follow Change Management Processes in handling all changes concerning production systems.
Enhance operations SLAs and assure customer satisfaction.
Job Purpose
 Maintaining proper planning, implementation, and operations for the technologies and services
 Managing the interactions between Internal Teams, Vendors and Customer teams to assure services delivery / availability and fast TTM / problem solving with the best quality and a satisfactory service level.
 Identifying problematic areas and implementing strategic solutions in time.
 Overseeing and determining major IT projects including system updates, upgrades, migrations and outages
 Fostering new ideas, technologies and ways of improvement for Infrastructure and Development Systems and Sub Systems.
 To plan, develop, implement and operate Cloud and ICT Solutions
Report To Position Name
Customers and Vendor Management
 Vendor management, negotiation, evaluation, selection and escalation.
 Offering the proper Technical solutions for customers
 Providing superior Service Delivery and Service availability for customer solutions
 Monitoring Contractual Agreements to evaluate and monitor contracts to ensure vendors comply with supporting contractual terms and conditions.
Reporting & Documentation
 Responsible for responding to mails and sending required reports in a good timely manner.
 Develop Quarterly presentation showing quarterly results.
 Develop regular weekly reports showing the work progress & status of assigned tasks/projects.
Cloud and ICT Solutions
Plan, Implement, Operate and Maintain all aspects of Infrastructure Technologies and Services provided internally to Etisalat users and externally to our ICT customers in our Data Centres, Head Quarters, Contact Centres and Retail stores including;
 Cloud Solutions
 Private Cloud
 Public Cloud
 ICT Solutions
 ICT Solutions Offering
 ICT Solutions Delivery
 Full Responsible and Accountable on all live production Technologies and Services offered.
 Responsible on maintaining proactively and reactively all Technologies and Services offered.
 Responsible on the continuous enhancements in the operational tasks to meet the organization objectives.
 Third level of support for Cloud and ICT Technologies and Services offered during business hours and On-Call.
 Follow up reviewing and publishing the services documentations to assure business continuity and fast tracks for problems resolution.
 Apply patch fixes for all bugs on all live systems whenever needed.
 Responsible on issuing RFPs / RFQs for Cloud and ICT solutions provided.
 Work in full cooperation with the IT Service Support team in any escalated issues End to End until complete resolution.
 Check and ensure resolution of all issues to achieve all operations objectives without breaching the SLA.
 Follow Change Management Processes in handling all changes concerning production systems.
Enhance operations SLAs and assure customer satisfaction.
QUALIFICATIONS_ESSENTIAL
 BSc in Telecommunications & Electronics Engineering, Computer science or equivalent.
  Hands on Experience Cloud Solutions VMware vRealize Suite and vCloud Director
 Hands on Experience Virtualization VMware/Hyper-V/KVM
 Hands on Experience Configuration Management / Orchestration tools
 Hands on Experience Scripting and Automation
 Hands on Experience x86/RISC servers
 Hands on Experience Networking
 Hands on Experience Database systems
 Hands on Experience Security Solutions
 Highly motivated and competent with decision-making ability
 Very Good Analytical, Problem Solving and Integration skills
 Very Good ability to conduct gap analysis on current systems and develop plans to cover these gaps
 Plan for activities and carry out assignments with no supervision
 Very good communication, documentation and presentation skills
 Excellent in Arabic & English (Reading, Writing & Oral)
 Innovative
 Teamwork
Desirable Qualifications and Experience
 Very Good Computer skills, Advanced MS excel is a plus.
 Hands on Experience DevOps Solutions
 Agile methods like Kanban and Scrum
 Project management skills.
 Knowledge of latest technologies.
QUALIFICATIONS_DESIRABLE
 Very Good Computer skills, Advanced MS excel is a plus.
 Hands on Experience DevOps Solutions
 Agile methods like Kanban and Scrum
 Project management skills.
 Knowledge of latest technologies.
EXPERIENCE_ESSENTIAL
Minimum 6 Yrs. experience in Windows/Linux/Unix Systems administration.

EXPERIENCE_DESIRABLE
Preferred 2 Yrs. experience in Storage and Data Recovery systems
CERTIFICATIONS_ESSENTIAL
 Very Good Computer skills, Advanced MS excel is a plus.
 Hands on Experience DevOps Solutions
 Agile methods like Kanban and Scrum
 Project management skills.
 Knowledge of latest technologies.
QUALIFICATIONS_ESSENTIAL
 BSc in Telecommunications & Electronics Engineering, Computer science or equivalent.
  Hands on Experience Cloud Solutions VMware vRealize Suite and vCloud Director
 Hands on Experience Virtualization VMware/Hyper-V/KVM
 Hands on Experience Configuration Management / Orchestration tools
 Hands on Experience Scripting and Automation
 Hands on Experience x86/RISC servers
 Hands on Experience Networking
 Hands on Experience Database systems
 Hands on Experience Security Solutions
 Highly motivated and competent with decision-making ability
 Very Good Analytical, Problem Solving and Integration skills
 Very Good ability to conduct gap analysis on current systems and develop plans to cover these gaps
 Plan for activities and carry out assignments with no supervision
 Very good communication, documentation and presentation skills
 Excellent in Arabic & English (Reading, Writing & Oral)
 Innovative
 Teamwork
Desirable Qualifications and Experience
 Very Good Computer skills, Advanced MS excel is a plus.
 Hands on Experience DevOps Solutions
 Agile methods like Kanban and Scrum
 Project management skills.
 Knowledge of latest technologies.
QUALIFICATIONS_DESIRABLE
 Very Good Computer skills, Advanced MS excel is a plus.
 Hands on Experience DevOps Solutions
 Agile methods like Kanban and Scrum
 Project management skills.
 Knowledge of latest technologies.
EXPERIENCE_ESSENTIAL
Minimum 6 Yrs. experience in Windows/Linux/Unix Systems administration.

EXPERIENCE_DESIRABLE
Preferred 2 Yrs. experience in Storage and Data Recovery systems
CERTIFICATIONS_ESSENTIAL
 Very Good Computer skills, Advanced MS excel is a plus.
 Hands on Experience DevOps Solutions
 Agile methods like Kanban and Scrum
 Project management skills.
 Knowledge of latest technologies.