IT Systems Engineer

First Horizon Bank is seeking an innovative, energetic, and driven Technical Solutions Analyst to deliver an outstanding end-to-end client experience. You will collaborate across Enterprise Architecture, platform teams, and line-of-business leaders to deliver scalable, high-quality, high-performing technology solutions. This role blends hands-on technical analysis with solution ownership-leading projects, driving integrations, improving reliability and performance, and automating manual processes to help modernize the bank.

What you’ll do

• Document and deliver integrations: partner with Enterprise Architecture and other IT teams to design, implement, and maintain new integrations that are secure, and scalable
• Consult on products and projects: translate business objectives into clear technical requirements (BRDs/FRDs/TDDs), data flows, and solution designs; de-risk delivery with prototypes and POCs
• Analyze and model data: perform data mapping, validation, and profiling; advise on data architecture and lineage; deliver reporting and dashboards (e.g., Power BI) that inform decisions
• Elevate performance and reliability: facilitate the implementation of monitoring, alerting, and performance measurement (KPIs); drive continuous improvement in response time, availability, and throughput
• Automate and optimize; streamline manual processes using scripts or low-code tools; refactor workflows and integrations for resiliency and cost-effectiveness
• Champion client experience (CX): bring a problem-solving, root-cause mindset to every initiative; advocate for simplicity, accessibility, and measurable outcomes
• Enable partners: build trusted relationships with line-of-business partners and platform associates; develop training materials, run user sessions, and contribute to knowledge articles/runbooks

How your impact will be measured

• On-time, high-quality delivery of analysis, artifacts, solutions and enhancements to existing solutions.
• Performance improvements (e.g., response time, reliability, KPIs, etc.) on production applications or solutions you support.
• Stakeholder satisfaction and adoption of delivered capabilities

Required qualifications

• Client-focused with the ability to understand and respond to business needs
• Strong sense of ownership and bias for outcomes; able to independently drive solutions across multiple teams
• Excellent written and verbal communication; can translate between business and technical audiences
• Strong sense of curiosity and problem-solving skills; comfortable with log analysis and tracing
• Strong analytical and statistical skills; passionate about metrics and top-performing applications; attention to detail
• Experience with technical analysis, systems integration, or a similar role (banking/financial services experience a plus)
• Bachelors Degree

Required technical skills

• Documentation and design: BRD/FRD/TDD, data flow and architecture diagrams, sequence/flowcharts
• Data analysis: data mapping, validation, profiling, and reconciliation
• Reporting/visualization: dashboard creation with Power BI and/or Tableau
• Databases: practical experience with relational databases (SQL querying, performance basics) and unstructured databases
• APIs/integration: understanding of REST, auth patterns, and ability to read API specs and validate payloads

Preferred skills

• Scripting for automation (e.g., Python, PowerShell) and data wrangling
• Observability tooling (e.g., App Insights, Splunk, Dynatrace, Grafana) and log/trace analysis
• Collaboration and delivery: Jira, Confluence; familiarity with Agile ceremonies and backlog hygiene
• API gateways/platforms and event/messaging patterns
• Cloud platform familiarity (Azure or AWS) and modern integration patterns
• Source/change control: understanding of version control and release management; familiarity with Git/Bitbucket

Work environment

• Location: Memphis, TN or Metairie, LA
• Work arrangement: Full Time, Onsite

Why join us

• Make a visible impact modernizing enterprise platforms that serve our clients and associates
• Partner with experienced technologists and line-of-business leaders in a collaborative, outcomes-driven culture
• Grow your skills across integration, data, automation, and performance engineering
• Exposure to and hands-on experience with the latest emerging technologies (e.g. generative AI, agentic AI, modern cloud services, etc.)