Microsoft Intune Engineer (3rd line)

Microsoft Intune Engineer (3rd line)

About the job

As a Microsoft Intune Engineer, you will join a team of engineers supporting device-management services for multiple enterprise customers. You will provide responsive, professional and technically advanced support for modern endpoint environments with a particular focus on Microsoft Intune, mobile device management and Apple platforms.

You will act as a 3rd line technical specialist, resolving complex incidents and escalations, implementing service changes and supporting the continuous improvement of managed device services. You will have the opportunity to work with current endpoint-management technologies and further develop your expertise within the Remote Infrastructure Department.

Responsibilities:

• Administration, configuration and advanced support of Microsoft Intune and related mobile device management services.
• Providing 3rd line support for complex device-management incidents, technical problems and escalations.
• Managing Apple devices, including iOS and macOS enrolment, configuration, compliance and application deployment.
• Administration and support of Apple Business Manager, including device enrolment and integration with Microsoft Intune.
• Creating and maintaining configuration profiles, compliance policies, application assignments and device restrictions.
• Managing the application lifecycle, including application onboarding, testing, deployment, updating and troubleshooting.
• Investigating and resolving issues related to device enrolment, policy deployment, application delivery, compliance and connectivity.
• Creating and maintaining automation and administrative scripts using PowerShell and Bash.
• Implementation of service requests, changes, technical improvements and customer-specific device-management solutions.
• Monitoring service health, device compliance and operational performance across managed environments.
• Creating and maintaining technical documentation, operational procedures and knowledge articles.
• Supporting knowledge transfer and providing technical guidance to lower support levels and other engineering teams.
• Collaborating with internal teams, vendors and customer stakeholders to maintain a secure and high-quality service.
• Following operational and security best practices while continuously identifying opportunities to improve processes and services.

Requirements:

• Practical experience in the administration and support of Microsoft Intune or comparable enterprise MDM/UEM platforms.
• Strong understanding of mobile device management, mobile application management and modern endpoint-management concepts.
• Experience supporting Apple environments, particularly iOS, macOS and Apple Business Manager.
• Knowledge of device enrolment, configuration profiles, compliance policies, application deployment and device restrictions.
• Experience troubleshooting complex issues within enterprise device-management environments.
• Working knowledge of PowerShell and Bash, including the ability to understand, modify and create administrative scripts.
• Understanding of certificate-based authentication and secure device-access concepts.
• Strong analytical and problem-solving skills, with the ability to investigate issues across multiple technical components.
• Strong written and spoken English communication skills.
• Customer-focused mindset with excellent communication and relationship-building skills.
• Ability to prioritise work effectively and independently in a dynamic, multi-customer environment.
• Familiarity with ITIL practices, incident, problem and change management, and IT service-management tools.
• Passion for learning new technologies, sharing knowledge and continuously improving managed services.

Nice to have:

• Experience with Jamf Pro or other Apple-focused device-management platforms.
• Knowledge of Google Workspace and Chrome Enterprise administration.
• Experience managing Chromebook devices.
• Experience with Windows device management, Windows Autopilot and Microsoft Entra ID.
• Knowledge of Samsung Knox, including Knox Mobile Enrollment or Knox E-FOTA.
• Experience with enterprise certificate management, Public Key Infrastructure and certificate lifecycle processes.
• Knowledge of SCEP, certificate connectors and certificate-based device authentication.
• Experience working in co-managed or multi-platform endpoint environments.
• Relevant Microsoft, Apple, Jamf or endpoint-management certifications.