Front Office Agent
As a Front Office Agent, you will welcome guests, check guests in and out of the hotel, deal with guest queries, and provide prompt and professional guest service to meet guest needs and ensure their satisfaction.
About us
F ZEEN ATHENS, part of the F ZEEN RETREATS group, is a luxurious adults-only urban retreat located in the historic center of Athens. Blending the philosophy of holistic well-being with a modern way of living, we offer our guests much more than just a stay, we offer a meaningful experience of balance, beauty, and genuine hospitality. Our culture is rooted in the concept of the Εὖ Ζῆν (Ef Zin), the art of living well and in harmony with yourself and the world around you. This is reflected in everything we do, from the level of service we provide to the spaces we create. Our people are the heart of our retreat. That’s why we genuinely invest in their personal and professional growth, offering expert-led training, a supportive and creative work environment, and a competitive package of benefits. If you share our passion for quality, hospitality, and creating experiences that truly matter, we would love to welcome you to our team.
What you’ll do
- Greet and welcome guests as soon as they arrive at the hotel
- Use of Front Desk systems (PMS, Web Hotelier, Booking Channels)
- Register and check guests in
- Escort the guests to their rooms
- Answer and direct incoming calls
- Verify guests’ payment method
- Compute all guest billings, and accurately post charges to guest rooms and house accounts
- Provide basic and accurate information in person and via phone/email
- Complete and maintain any incident reports, daily activity reports, or other reports requested by management
- Close guest’s accounts and check guests out
- Maintain a neat and orderly Front Desk and Reception area
- Keep inventory of Front Office supplies stock
- Perform other clerical Receptionist duties such as filing, photocopying, etc.
Requirements
- Previous work experience as a Front Office Receptionist, Guest Relations Agent, Concierge, or similar role, ideally in a 5* hotel environment
- Excellent command of the English language
- Knowledge of any additional language will be considered an asset
- Experience in Hotel Program (PMS)
- Computer literacy (Outlook, Excel, Word, etc.)
- Solid written and verbal communication skills
- Excellent interpersonal skills
- Teamwork spirit and customer service attitude
Benefits
- Positive working environment
- Training and career development
- Uniforms
Join Our Team
- A team that is built on respect and excellent service over collaboration
- A team of likeminded individuals that are motivated to work as a unit to offer our guests unique vacations and unforgettable experiences
- A team of happy employees, that are driven within their working environment to contribute to a common goal
- A team that celebrates achievements made individually and encourages a positive attitude and integrity
- A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
- A mindful and considerate, people-oriented workplace
- A family-run company with exceptionally high standards both for the guests and the employees alike