Night Auditor

As a Night Auditor you will be responsible for assisting guests with their overnight requests and balancing accounts from the day shift. You will be handling end-of-day bookkeeping, auditing and account reconciliation.

About us

F ZEEN ATHENS, part of the F ZEEN RETREATS group, is a luxurious adults-only urban retreat located in the historic center of Athens. Blending the philosophy of holistic well-being with a modern way of living, we offer our guests much more than just a stay, we offer a meaningful experience of balance, beauty, and genuine hospitality. Our culture is rooted in the concept of the Εὖ Ζῆν (Ef Zin), the art of living well and in harmony with yourself and the world around you. This is reflected in everything we do, from the level of service we provide to the spaces we create. Our people are the heart of our retreat. That’s why we genuinely invest in their personal and professional growth, offering expert-led training, a supportive and creative work environment, and a competitive package of benefits. If you share our passion for quality, hospitality, and creating experiences that truly matter, we would love to welcome you to our team.

What you’ll do

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

• Use of Front Desk systems (PMS, WebHotelier, Booking Channels)

• Answer incoming calls

• Escorting guests to their rooms when needed

• Verify guests’ payment method

• Compute all guest billings, accurately post charges to guest rooms and house accounts

• Provide basic and accurate information in-person and via phone/email

• Complete and maintain any incident reports, daily activity reports or other reports requested by management

• Close guests accounts and check guests out

• Maintain a neat and orderly Front Desk and Reception area

• Process invoices

• Respond to guest complaints, requests and emergencies

• Reconcile all accounts in a timely manner

• Schedule guest wake-up calls and reservations for the following day

• Balance the cash drawer and log receipts

• Investigate and resolve out-of-balance accounts

• Keep accurate financial records

Requirements

• Proven work experience as a Night Auditor, Front Office Receptionist or similar role, ideally in a 5* hotel environment

• Excellent command of the English language

• Knowledge of any additional language will be considered as an asset

• Computer literacy (Outlook, Excel, Word etc)

• An eye for detail

• Good problem-solving skills

• Solid written and verbal communication skills

• Ability to be resourceful and proactive when issues arise

• Excellent interpersonal skills

• Teamwork spirit and customer service attitude

Benefits

• Positive working environment

• Training and career development

• Uniforms

Join Our Team

• A team that is built on respect and excellent service over collaboration

• A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences

• A team of happy employees, that are driven within their working environment to contribute to a common goal

• A team that celebrates achievements made individually and encourages positive attitude and integrity

• A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath

• A mindful and considerate, people-oriented workplace

• A family-run company with exceptional high standards both for the guests and the employees alike