Solutions Manager

Job Summary

HCLTech is seeking an experienced Account Delivery Lead to provide end-to-end delivery leadership for a strategic customer account spanning SAP and non-SAP enterprise applications, Application Management Services (AMS), transformation, cloud, integration, automation and AI-led initiatives.

The role will own delivery excellence, customer satisfaction, operational stability, transformation execution, financial performance, SLA/KPI achievement, talent management and continuous improvement, while partnering with customer and HCLTech leadership to support account growth.

Key Responsibilities

Key Responsibilities

• Own end-to-end account delivery across SAP, non-SAP applications, AMS/support, enhancements and transformation programs.
• Lead Run, Maintain, Enhance and Transform services, ensuring production stability while executing strategic modernization initiatives.
• Govern complex enterprise landscapes covering SAP ECC/S/4HANA, SAP BTP and non-SAP platforms such as Salesforce, ServiceNow, Workday, OpenText, Microsoft Dynamics 365, Oracle, cloud/SaaS and custom applications.
• Drive SLA/KPI performance, incident/problem management, service improvement, application reliability and operational excellence.
• Lead and govern S/4HANA transformation, cloud migration, application modernization, platform consolidation and application rationalization initiatives.
• Establish strong program and account governance, including delivery reviews, executive steering committees, RAID management, financial governance and transformation tracking.
• Act as the senior delivery interface with customer CIO/IT and business leadership, managing expectations, critical escalations and executive communications.
• Lead globally distributed onshore/offshore teams, including Program Managers, Service Delivery Managers, Architects, Functional/Technical Leads and partner/vendor teams.
• Own delivery financials including budgets, resource utilization, productivity, cost optimization, revenue/margin protection and commercial commitments.
• Manage cross-platform dependencies, integrations and multi-vendor delivery across SAP, SaaS, custom applications, APIs, middleware, data and cloud platforms.
• Drive automation, AIOps, GenAI and agentic AI adoption across application support, development, testing, monitoring and knowledge management.
• Partner with Account/Sales leadership to identify transformation opportunities, renewals, service expansion and account growth.
• Drive talent strategy, workforce planning, succession, critical-skill development and a culture of accountability, innovation and continuous improvement.

Skill Requirements

Required Skills & Experience

• 15+ years of enterprise IT experience, with significant experience in Account Delivery, Program Delivery or Application Services leadership.
• Proven experience leading large-scale AMS/Production Support and Transformation programs in complex global environments.
• Strong knowledge of SAP ECC, SAP S/4HANA and SAP transformation, combined with experience managing broader enterprise application portfolios.
• Exposure to platforms such as Salesforce, ServiceNow, Workday, OpenText, Microsoft Dynamics, Oracle and custom enterprise applications.
• Strong understanding of cloud, enterprise integration, APIs, middleware and application architecture.
• Experience managing large global teams, multi-vendor ecosystems, budgets, commercials and delivery KPIs.
• Strong knowledge of ITIL, Agile/SAFe, DevOps, SAP Activate and enterprise service-management practices.
• Demonstrated experience in customer relationship management, executive governance, critical escalations and service improvement.
• Ability to balance operational excellence and transformation, while delivering measurable productivity, automation and business outcomes.
• Strong leadership, executive communication, negotiation, financial management and stakeholder-management skills.

Other Requirements

Preferred Skills

SAP S/4HANA | SAP BTP | SAP Integration Suite | Salesforce | ServiceNow | Workday | OpenText | Microsoft Dynamics 365 | Azure/AWS/GCP | Application Modernization | ITIL | Agile/SAFe | DevOps | PMP/PgMP | Automation | AIOps | GenAI

Key Success Measures

Customer Satisfaction | SLA/KPI Performance | Production Stability | Transformation Delivery | Revenue & Margin | Productivity & Automation | Account Growth | Talent & Retention | Risk & Compliance