Director, Site Reliability Engineering

HHAeXchangeis the leading technology platform for home and community-based care. Founded in 2008, HHAeXchangewas born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

The Director, Site Reliability Engineering is responsible for leading the teams that manage and support all of our hosting services, including colocated hardware and cloud-based services, as well as defining and operating the processes for change management, financial management and incident response.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorilywith or without reasonable accommodation. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.

Essential Job Duties

• Ensure high availability, scalability, and security of cloud services across multiple geographies.
• Implement and improve automation, incident management, and capacity planning practices.
• Lead and mentor a team of Site Reliability Engineers and leaders. Set the vision and lead the transformation of the organization to an SRE model.
• Model and lead the introduction and adoption of AI-based tools to multiply the effectivess of the team.
• Integrate the technology, practices and policies of disparate organizations into a single cohesive team that supports disparate technologies and platforms with minimal variation in practice.
• Develop and execute strategic plans for cloud infrastructure and operations to support business growth and acquisitions.
• Oversee the management and optimization of cloud infrastructure for cost-efficiency, including structures to govern usage of Cloud and monitoring resources.
• Maintain and improve monitoring, logging, and alerting systems.
• Collaborate closely with product development teams to facilitate delivery of new functionality and capabilities to our SaaS platform and hosted products.
• Champion and support the transformation to a DevOps culture.
• Develop and manage budgets for cloud infrastructure and tooling.
• Evaluate and implement new technologies and tools to enhance cloud infrastructure and operations.
• Foster a culture of continuous improvement, collaboration, and innovation.

Other Job Duties

• Other duties as assigned by supervisor or HHA exchange leader.

Travel Requirements

• Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• Bachelor’s or master’s degree in computer science, Engineering, or a related field.
• 10+ years of experience in cloud engineering and operations, with at least 5 years in a leadership role.
• Proven experience with managing large scale AWS cloud platforms.
• Deep understanding of modern SRE practices and principles.
• Demonstrated experience driving team transformation and change management
• Hands on experience using AI-driven tools to improve
• Experience with cloud infrastructure tools (monitoring, deployment, security).
• Excellent leadership, communication, and interpersonal skills.
• Proven experience driving process and culture transformation across organizations.
• Ability to work effectively with cross-functional teams and stakeholders.
• Strong problem-solving and decision-making abilities.