Vice President, Cloud Operations

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress ourMarkets and the Communities they support for the prosperity of all."

Job Summary:

The successful candidate will oversee production operations across HCS, AWS, Alibaba Cloud and Google Cloud Platform (GCP), and drive the adoption of automation and Infrastructure-as-Code to improve operational efficiency and control. The role will work closely with Cloud Architecture, Cloud Engineering, application development and support teams, cyber security, risk and other technology teams, taking ownership of operational requirements, production acceptance and ongoing service management for cloud capabilities supporting HKEX’s critical applications.

Job Duties:

Job Responsibilities

• Lead the Cloud Operations team, ensuring effective day-to-day operation and delivery of cloud platforms and services.
• Ensure the availability, stability, performance, security and resilience of cloud environments supporting critical applications.
• Establish and maintain effective observability, including monitoring, logging, alerting, service health dashboards and proactive identification of service degradation.
• Govern capacity and performance management, including utilisation monitoring, demand forecasting, service quotas and capacity planning for critical workloads.
• Oversee platform lifecycle management, including security patching, vulnerability remediation, version upgrades, technology obsolescence and end-of-support risks.
• Lead major incident and problem management, coordinating technical recovery, stakeholder communication, root-cause analysis and preventive actions.
• Ensure effective change, release and production-readiness controls for new and enhanced cloud services.
• Maintain cloud operations in accordance with HKEX technology standards, security requirements, risk appetite and applicable regulatory requirements, consistent with the risk-aware operating principles in the existing Cloud Platform Services hiring profile.
• Oversee backup, disaster recovery and operational resilience, including regular recovery and failover exercises for critical services.
• Drive adoption of IaC and automation across cloud operations to improve reliability, compliance and efficiency. Partner with Cloud Engineering to develop core automation capabilities where required, while owning operational requirements, production acceptance, support readiness and ongoing BAU processes.
• Manage cloud vendors and service providers, monitor service performance and ensure timely resolution of operational and service issues.
• Provide clear management reporting on service health, incidents, capacity, patching, vulnerabilities, lifecycle risks and operational compliance.
• Develop team capabilities and promote a strong culture of service ownership, risk awareness, collaboration and continuous improvement.

Qualification Requirements

• University degree in Computer Science, Information Technology, Engineering or a related discipline.
• Substantial experience in cloud infrastructure, technology operations, production support, Site Reliability Engineering or IT service management, including leadership responsibility.
• Proven production support experience with enterprise cloud platforms is essential, preferably across AWS, Alibaba Cloud, GCP, HCS or comparable large-scale cloud environments.
• Strong experience supporting business-critical production systems requiring high availability, resilience, security and recovery capabilities.
• Solid knowledge of incident, problem, change, capacity, configuration and service lifecycle management.
• Hands-on understanding of observability, cloud security, IAM, networking, backup/DR, vulnerability management, patching and platform upgrades.
• Good understanding of Infrastructure-as-Code, Terraform, CI/CD, cloud automation and Policy-as-Code, with demonstrated experience driving their adoption within production operations. The candidate is not expected to personally develop all automation capabilities, but should be able to define operational requirements, challenge solution designs, establish acceptance criteria and take ownership of the resulting production operating processes.
• Proven experience working effectively with Cloud Engineering, Platform Engineering or SRE teams to translate operational requirements into scalable engineering and automation solutions.
• Experience with Kubernetes, cloud-native platforms and ITIL/SRE practices would be an advantage.
• Experience in financial services, financial-market infrastructure or another highly regulated industry would be a strong advantage.
• Relevant cloud, IT service management or security certifications, such as AWS, Google Cloud, Alibaba Cloud, Kubernetes, ITIL, CISSP, CISM or CCSP, would be advantageous.
• Strong leadership, analytical, communication and stakeholder-management skills, with the ability to remain effective during critical production incidents.

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

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