Field IT Technician

iNFINITUM is a client-oriented organization that continuously evolves. Our team consistently extends its capabilities to meet with exact needs based on specific business requirements, with customers coming from a wide range of industry sectors.

At iNFINITUM, our success depends on our people, productivity, and procedures. We believe that the continuous success of our projects depends upon the outstanding performance of our highly skilled and trained staff. Providing access to a modern professional training designed in line with real-world challenges is paramount to that success.

We are looking for a Field IT Technician whose primary responsibility is to provide on-site technical support to customers, as well as to install, maintain and repair computer systems and IT infrastructure.

Main Responsibilities

· Install, configure and maintain desktop computers, peripherals and IT equipment.

· Diagnose and repair faults in workstations, laptops, printers and other IT equipment.

· Perform on-site visits to customers for technical support and problem resolution.

· Install and support Microsoft Windows operating systems and office applications.

· Support and perform basic management of network infrastructure (LAN/WAN, routers, switches, Wi-Fi).

· Install and maintain backup solutions, antivirus software and basic information security mechanisms.

· Log and track requests through a ticketing system.

· Document technical work and prepare reports after each visit.

· Collaborate with other technical teams to address complex incidents.

· Follow the company’s quality and safety procedures.

Requirements

· Degree or diploma in Computer Science, Computer Engineering or a related field.

· Previous experience in technical support or as a field technician is an advantage.

· Good knowledge of Microsoft Windows operating systems.

· Understanding basic networking concepts (TCP/IP, DNS, DHCP).

· Experience installing and troubleshooting hardware and software.

· Good command of the English language.

· Valid driving license (category B).

· Ability to travel and work at different customer locations.

Preferred Qualifications

· Certifications such as Microsoft, CompTIA A+, Network+ or equivalent.

· Experience with Microsoft 365 and cloud services.

· Knowledge of Active Directory and user management systems.

· Experience with ticketing systems and incident tracking.

Skills

· Strong analytical and troubleshooting skills.

· Excellent communication and customer service skills.

· Organizational skills and effective time management.

· Responsibility and professionalism.

· Team spirit and a willingness to learn continuously.

Benefits

• Friendly and Dynamic Working Environment.
• Competitive Remuneration package directly dependent on the candidate's qualifications and experience.
• Opportunities for Continuous Learning of state-of-the-art technology and career development.
• Medical plan and life insurance.
• Work-Life Balance initiatives.
• The opportunity to work in a diverse environment with talented colleagues.