Collections Supervisor

• Grade 12
• Proven experience managing external collection agencies and service providers

• Strong financial reconciliation skills and ability to investigate discrepancies independently

• Intermediate-to-advanced Excel proficiency, including PivotTables, lookup functions, formulas, data validation, variance analysis and reporting. Practical Excel assessment required

• Excellent stakeholder communication, analytical thinking, problem-solving and prioritisation skills

• Knowledge of South African consumer credit legislation, including the NCA and Debt Collectors Act. Fintech, PSP and LMS exposure advantagous

Duties:

• Manage day-to-day operational relationships with debt collection agencies (DCAs), the debt buyer, payment service providers (PSPs) and loan management system partners

• Track daily collection agency productivity and recovery results, identify performance gaps and ensure corrective actions are implemented

• Chair operational performance reviews with DCAs and monitor adherence to agreed service levels and partner commitments

• Conduct weekly and monthly reconciliations for DCAs and the debt buyer, covering payovers, commissions, invoices, accruals and discrepancies

• Manage complex partner and customer escalations, coordinating investigations to identify root causes and implement resolutions

• Oversee quality assurance of DCA customer treatment standards, reviewing calls where escalations or validation are required and ensuring identified control gaps are addressed Compile clear, concise performance reports and insights, recommending practical improvements to processes, service quality and automation

  PLEASE NOTE: Thank you for your interest in this position. We will review your application and contact you if you are suitable. Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.

  *** In the meantime, please download our EBOOK which will hopefully help you understand our process and how we work. When applying, ensure your CV is in WORD or PDF format, and not scanned. Scanned CV’s will not be considered. If you are unable to apply through the link we have provided, please upload your CV to our website http://www.istaffrecruitment.co.za/jobs. We reserve the right to stop/renew adverts. By applying to our adverts, you accept our POPI Act policy, a copy which be found on our website.