Application Support Consultant

Customer Support

• Take ownership of customer support tickets from initial investigation through to resolution.
• Troubleshoot application, workflow, and integration issues.
• Provide technical support via Microsoft Teams, email, and remote sessions.
• Maintain clear and professional communication with customers throughout the support process.
• Prioritise incidents according to business impact and agreed service levels.
• Escalate complex issues where necessary.
• Maintain accurate support records within Jira.

• Analyse workflow, automation, forms, and integration issues.
• Perform root cause analysis and reproduce reported problems.
• Troubleshoot SQL database issues using queries.
• Investigate failures between integrated business systems.
• Assist with deployment validation and post-release support.
• Identify recurring issues and recommend long-term improvements.

• Work closely with developers and consultants to resolve customer issues.
• Assist with solution testing and verification.
• Support project delivery activities where required.
• Create technical documentation, knowledge base articles, and troubleshooting guides.
• Contribute to continuous improvement initiatives across the support team.

You'll support solutions built using technologies including:

• Microsoft Power Platform
• Nintex K2
• Nintex Automation Cloud (NAC)
• Microsoft 365
• SharePoint Online
• SQL Server
• DocFusion
• Synatic
• REST APIs and third-party business systems

Requirements

Essential

• 3+ years' experience in an Application Support, Technical Support, Helpdesk, or similar role.
• Strong troubleshooting and analytical problem-solving skills.
• Experience supporting customers in a technical environment.
• Experience managing support tickets through to resolution.
• Strong SQL query writing and troubleshooting skills.
• Excellent communication skills with both technical and non-technical audiences.
• Strong organisational skills and attention to detail.
• Comfortable working independently in a fully remote environment.
• A proactive attitude and willingness to learn new technologies.

Experience with one or more of the following:

• Microsoft Power Platform
• Nintex K2
• Nintex Automation Cloud
• Microsoft 365
• SharePoint Online
• Microsoft Copilot or Copilot Studio
• SQL Server
• REST APIs
• Integration platforms
• JavaScript and CSS
• Jira
• Workflow and business process automation solutions

Only South African citizens currently residing in South Africa will be considered for this position.