Presales Solutions Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Presales Solutions Engineer based in Brazil.

This is a fully remote, customer-facing opportunity for an experienced Solutions Engineer with strong IoT expertise.

You will own the technical customer journey from discovery and solution design through implementation, launch, and ongoing success.

The role combines pre-sales consulting, hands-on IoT deployment, integrations, data analysis, and technical account support.

You will translate operational challenges into practical solutions involving RFID, BLE, GPS, and related connected hardware.

Working closely with sales, customers, and a distributed engineering team, you will balance technical depth with clear business communication.

The position offers significant ownership, exposure to complex enterprise environments, and the opportunity to solve ambiguous technical challenges across the full customer lifecycle.

Accountabilities:

• Partner with Sales on technical discovery calls, scoping discussions, solution design, and customer requirements gathering.
• Translate customer needs and operational workflows into clear, documented technical solutions and implementation plans.
• Assess solution complexity and define technical scope to support accurate implementation estimates and customer engagements.
• Deliver tailored product and platform demonstrations that clearly connect technical capabilities to customer use cases.
• Configure frontend platform settings, integrations, and other components according to agreed solution requirements.
• Work hands-on with RFID, BLE, GPS, and other IoT hardware during deployment, configuration, testing, and troubleshooting.
• Build and troubleshoot integrations using APIs, webhooks, MQTT, and related technologies.
• Collaborate with distributed engineering teams to resolve technical issues, improve solutions, and ensure successful deployments.
• Configure and manage mobile devices as part of customer implementations.
• Ensure smooth handoffs from implementation into ongoing support and define and document the scope of customer engagements.
• Train customer teams by explaining technical concepts clearly and effectively to non-technical stakeholders.
• Analyze deployment and usage data using Excel and SQL to monitor solution health and identify opportunities for improvement.
• Serve as an ongoing technical point of contact for assigned accounts and support their continued success.

Requirements:

• 5-10 years of experience in solutions engineering, sales engineering, technical customer success, or a closely related customer-facing technical role.
• Demonstrated experience owning technical relationships across the pre-sales, implementation, and post-sales lifecycle.
• Hands-on experience with RFID, BLE, GPS, or other IoT hardware technologies.
• Experience with frontend platform configuration and enterprise technology deployments.
• Working knowledge of APIs, webhooks, and MQTT-based integrations.
• Strong Excel skills and practical experience analyzing technical or operational data.
• Working knowledge of SQL, preferably with experience using MSSQL.
• Experience with mobile device management (MDM).
• Proven ability to translate customer conversations and business requirements into well-defined technical solutions and documentation.
• Experience conducting customer demos, platform walkthroughs, and technical training for both technical and non-technical audiences.
• Strong organizational and project management skills, with the ability to manage multiple accounts and projects simultaneously.
• Self-motivated and comfortable taking ownership in a fast-paced environment without close supervision.
• Strong problem-solving skills and genuine interest in resolving complex and ambiguous technical challenges.
• Familiarity with tools such as Postman, Jira, Salesforce, CAD or similar visualization tools, and AI productivity tools such as Claude.
• Bachelor's degree in a technical discipline or equivalent practical experience.
• Willingness and ability to travel up to 50%.

Benefits:

• Fully remote work arrangement.
• Competitive base salary.
• Comprehensive benefits package.
• Medical and dental coverage.
• 401(k) and related retirement benefits.
• Opportunity to work across the full customer lifecycle, from technical discovery through deployment and ongoing account success.
• Exposure to enterprise IoT technologies including RFID, BLE, GPS, APIs, MQTT, and connected hardware.
• Collaboration with globally distributed sales, engineering, and customer teams.
• High level of ownership and hands-on involvement in complex technical projects.