Sales Development Representative

Who are we?

Kapture CX is building the agentic platform for CX. Our AI agents complete customer service, sales, collections and claims work for large enterprises. When a case needs judgement, they hand it to a person with the full context attached. If you've tracked an order, disputed a charge or followed up on a claim in India, there's a good chance Kapture was working behind the scenes.

Founded in Bengaluru in 2014, Kapture has grown to over 400 people and works with more than 1,000 enterprises across 18 countries, including Unilever, Reliance, Tata, Coca-Cola, Bigbasket, Meesho, Lenskart and Airtel Payments Bank. We're headquartered in Bengaluru, with offices in Mumbai, Delhi NCR, the USA and the UAE.

We're hiring people who want to build AI that millions of customers rely on every day.

What is this role all about?

As a Sales Development Representative, you will be at the forefront of Kapture’s growth identifying the right prospects, creating meaningful conversations, and building a strong pipeline across domestic and international markets.

You will work closely with the sales team to identify business opportunities, engage decision-makers, qualify prospects, and create high-quality sales conversations that contribute directly to revenue growth.

Sounds interesting?

Here’s what you will be doing:

• Identify and engage with key decision-makers across domestic and international markets.
• Research accounts, understand prospect needs, and identify relevant business opportunities.
• Generate, prospect, and qualify high-quality leads for the sales team.
• Schedule qualified meetings and meaningful conversations with prospective customers.
• Execute cold calling, email outreach, and other prospecting activities to build and strengthen the pipeline.
• Craft personalized and compelling sales emails tailored to different prospects and audiences.
• Understand customer trends, business challenges, and market opportunities to improve outreach effectiveness.
• Collaborate closely with Account Executives and the broader sales team to align on target accounts and business priorities.
• Maintain accurate prospect information, activity records, and pipeline data in the CRM.
• Consistently work towards defined activity, meeting, pipeline, and conversion targets.

What does success look like in this role?

Success means consistently building a high-quality sales pipeline, creating relevant conversations with prospective customers, converting prospects into qualified opportunities, and contributing to revenue growth across domestic and international markets.

What would make you a good fit for this role?

• You have 1-4 years of experience in Business Development, Sales Development, Inside Sales, or a similar role.
• You have excellent verbal and written communication skills in English.
• You are confident speaking with prospects and engaging with senior business stakeholders.
• You are comfortable with cold calling, email outreach, and proactive prospecting.
• You are target-driven, persistent, and comfortable working in a fast-paced environment.
• You can manage multiple prospects and opportunities while maintaining strong follow-through.
• You have a strong learning mindset and enjoy understanding customer problems and business needs.

What are the most critical skills for this role?

• Prospecting & Lead Generation - Ability to identify the right accounts and consistently build a qualified pipeline.
• Cold Calling & Outreach - Confidence in initiating conversations and creating interest with prospective customers.
• Communication & Persuasion - Ability to communicate clearly, understand prospect needs, and influence conversations.
• Sales Emailing - Ability to create concise, personalized, and compelling outreach messages.
• Qualification & Discovery - Ability to ask the right questions, identify business needs, and assess opportunity potential.
• Pipeline Management - Strong follow-up, organization, and CRM discipline.

You will have an advantage if you:

• Have experience working with SaaS, B2B technology, or software product companies.
• Have exposure to both domestic and international markets.
• Have experience selling or prospecting into enterprise accounts.
• Have worked with CRM platforms and sales engagement tools.
• Have experience working in a target-driven sales environment.
• Understand customer experience, automation, AI, CRM, or enterprise technology solutions.

Why should you be interested?

• Work with a high-growth, AI-native SaaS company with global exposure.
• Build hands-on experience across domestic and international markets.
• Learn enterprise prospecting, consultative selling, and modern SaaS sales practices.
• Work closely with experienced sales professionals and gain exposure to the complete sales cycle.
• Take ownership of building opportunities that directly contribute to Kapture’s growth.
• Grow your career in a fast-moving environment at the intersection of AI, SaaS, and enterprise technology.

Does this sound like you?

If you enjoy starting conversations, discovering business opportunities, and turning prospects into meaningful sales conversations, we’d love to hear from you.