Support Lead

Manifest · Media & Entertainment · Books · 4 days ago
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Location
In office (Bengaluru)
Seniority
Staff · 3+ years exp

First seen by Alion on Oct 25, 2026.

Overview
Company
Impact
Profile match

Manifest

Manifest is a publishing company providing a full range of services including complete proofreading, podcast and editing services along with hosting collaborations with female leaders in the business globally.
themanifestit.com · HQ: Bengaluru, India · Publishing · Books · Media & Entertainment · Est. 2017
Tech stack of Manifest

Responsibilities:

  • Lead evening support operations for the Manifest it platform, ensuring coverage with overlap to US/Europe teams.
  • Manage and mentor support engineers, providing guidance on incident handling, triage, and escalation.
  • Oversee monitoring, alerting, and change validation processes during the shift.
  • Coordinate cross-functional handoffs with engineering and product teams.
  • Drive continuous improvement in support workflows, documentation, and incident response SLAs.
  • Prepare and deliver shift reports highlighting key incidents, root causes, and preventive actions.


Requirements:

  • 3+ years in technical support / SRE / operations, with good communication skills.
  • Strong knowledge of cloud infrastructure (AWS/GCP/Azure) and Kubernetes. K8S, helm charts, and experience with AWS or GCP.
  • Hands-on experience with monitoring, logging, and incident management tools.
  • Excellent problem-solving, communication, and leadership skills.
  • Ability to work evening shifts from India, ensuring overlap with global teams.

Skills

aws, azure, gcp, k8s, kubernetes, operations, sre, support, technical support

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