IT Technician II

Job Overview

Provide mentorship and direction to the Information Systems Technicians and support business objectives. Work closely with IT management to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Highlights of your role

• Assist in the administration and support of Network and Systems Management.
• Assist in managing security and support of SharePoint site
• Participate in IT project development, solution modeling, and execution.
• Participate as a member of the Helpdesk to log and resolve support incidents.
• Participate as a member of the work order system to log labor, order parts and equipment, create and close IS
• Troubleshoot, repair, and perform preventive maintenance on network equipment, servers, computers, printers, scanners, and other devices.
• Provides direct support by phone, email, and in person for on-site and off-site end-users.
• Configure and install new computers, printers, network devices, and related peripheral devices.
• Assist in the support and administration of network cabling (install, terminate, and troubleshoot), telephone/voicemail systems, video conferencing, and multi-media A/V equipment.
• Install and troubleshoot various end user software packages.
• Maintain and develop documentation and procedures, share knowledge and effectively communicate with end users, team members, and management.
• Research, analyze, and test Information Systems solutions and assist in training of end-users.
• Assist with efficiency and cost reduction in Information Systems areas.
• Participate in on-call support

You're a good fit if you have (or if you can)

• Associate degree in computer/network support and/or two years related experience and/or training; or equivalent combination of education and experience.
• Proficiency with Microsoft Windows-based clients and servers.
• Proficiency with Microsoft Office applications.
• Experience with networking devices, principals, and protocols.
• Experience with Microsoft Active Directory, DNS, DHCP.
• Knowledge of IT Infrastructure security
• Training in scissor and boom lift is required (ability to access network connections and equipment for installation, troubleshooting, and repair).

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [email protected].

Compensation

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