Operations Controller – Container Transport

About the Role

Minimum Requirements

• Grade 12 / Matric.
• 1-2 years' experience in logistics, transport, warehousing, administration or a similar environment.
• Previous experience working with drivers will be advantageous.
• Some exposure to container transport or depot operations is preferred.
• Basic understanding of Durban logistics/port operations would be advantageous.
• Computer literate.
• Basic to intermediate MS Excel and MS Outlook skills.
• Good communication skills.
• Strong attention to detail.
• Knowledge of MS Packages

Key Responsibilities

• Assist with the daily allocation and coordination of drivers.
• Communicate trip instructions to drivers.
• Monitor driver attendance and availability.
• Record driver working hours and trip times.
• Follow up with drivers regarding collection and delivery progress.
• Escalate delays or problems to the Senior Controller/Operations Manager.
• Assist with coordinating container collections and deliveries.
• Track the movement of containers between terminals, depots and customers.
• Follow up on outstanding collections and deliveries.
• Capture container and trip information accurately.
• Assist with resolving basic operational issues
• Basic understanding of the Durban Container Terminal/Port environment.
• Assist with coordinating port-related collections and deliveries.
• Monitor driver progress and communicate delays.
• Learn and understand terminal and depot procedures
• Communicate with depots regarding container availability and movements.
• Assist with confirming collection and delivery arrangements.
• Record depot-related information and discrepancies.
• Escalate any problems to the relevant senior staff member.
• Provide customers with basic updates regarding deliveries and collections.
• Communicate expected arrival times.
• Notify customers of delays after receiving confirmation from the operations team.
• Respond professionally to customer queries.
• Assist with maintaining driver and vehicle documentation.
• Check that required documents are available and valid.
• Maintain accurate operational records.
• Assist with filing and updating compliance information.
• Assist with daily operational reports.
• Capture trip information and driver times.
• Update Excel spreadsheets.
• Provide accurate information to management.

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