Operations Manager

• We are Hiring: Operations Manager

• Location: Fifth Settlement, New Cairo

• About the Role:

• We are looking for a results-driven Operations Manager to lead and manage our Call Center operations during the overnight shift.

• Key Responsibilities:

• - Plan, manage & supervise daily Call Center Operations

• - Monitor team performance and ensure Targets & KPIs are met

• - Coach, train and motivate team leaders and agents

• - Handle escalations and ensure smooth workflow

• - Implement processes to improve productivity and quality

• - Prepare daily/weekly performance reports

Requirements

• Requirements:

• - 3+ Years experience in Call Center Field in a supervisory/leadership role

• - Proven experience handling US / English Accounts is a must

• - Strong Leadership, Communication & Problem-solving skills

• - Ability to work under pressure and meet deadlines

• - Excellent English communication skills

• - Male Candidates Only

• - Overnight Shift: 7:00 PM – 4:00 AM

• - Location: Fifth Settlement - Must be able to commute

• What We Offer:

• - Competitive Salary

• - Medical Insurance

• - Career Growth & Promotion Opportunities

• - Stable work environment