Site Support Technician - Onsite, Springfield

Find your calling at Mercy!

Position Details:

Education/Experience:

• Associates degree in Computer Science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience. Skills, Knowledge, Abilities:

• Demonstrated ability to work in a complex networking and information technology environment.
• Knowledge of the following items:

- Microsoft System Center Configuration Manager (SCCM)

- Microsoft Office Products

- Microsoft Active Directory

- Microsoft file systems (structure, rights, etc.)

- Application delivery methods

- Scripting (GUI and command line)

- Windows operating systems

- Microsoft based system security

• Familiarity with: - Workstation hardware platforms - Network topologies and protocols
• Ability to work alone and with a team.
• Logic based troubleshooting skills.
• Advanced hardware troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Ability to travel locally as required.
• Willingness to devote time to personal and professional development.
• Willingness to work outside normal business hours as required to complete projects or moves.
• Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices)
• Ability to troubleshoot and resolve technical support questions of customers.
• Knowledge of networking, internal applications, voice and data communications. Preferred Qualifications:

Education: Bachelor's degree in computer science or information systems (or equivalent experience).

Experience: Three years' experience in a large healthcare system.

Cerfication: Dell Desktop Hardware Certification.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.