Logistics Coordinator

We are looking for a new colleague who will join our team as a Logistics Coordinator!

You will manage customer orders and returns, address inquiries and complaints, and work closely with internal teams and warehouse partners to resolve issues and ensure efficient day-to-day operations. This role is ideal for someone who enjoys problem-solving, working in a dynamic environment, and building strong customer relationships

Take a closer look at some of the main duties: 

• Process customer sales and repair orders, including order entry, updates, and cancellations
• Manage customer returns (RMAs) and support the resolution of receipt discrepancies and non-conformities
• Monitor order status and communicate delays, issues, and relevant updates to customers
• Investigate and resolve order processing issues, exceptions, and customer complaints
• Manage order escalations, including order allocation and prioritization
• Respond to inquiries from internal and external customers regarding orders, pricing, and product information
• Manage customer, product, and order holds in accordance with established procedures
• Support inventory reconciliation and other activities related to customer service and 3PL warehouse operations

What we expect from you:

• Minimum high school diploma
• Fluency in speaking and writing of English language  
• Strong communication skills, oral and written
• Any experience in order management is an advantage
• Advanced knowledge level of Windows OS 
• Analytical and problem-solving attitude

What you will get from us :

• Daily shifts, Monday - Friday
• Opportunity to develop skills through organized training
• Work in a large, international team
• Work in modernly equipped offices located in the heart of the business centre in New Belgrade
• Advancement opportunities/Career development

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!