Engagement Manager

OUR STORY

Let’s be honest: there are lots of people out there doing what we do. We’re just not convinced they’re doing it right. Businesses are hungry for innovation and opportunity, but not at the cost of their independence. At Ollion, we’ve connected companies and capabilities around the world to help ambitious organizations make the most of their transformation and leave the status quo in the dust.

WORKING AT OLLION

Innovation is risky. It demands bold steps and big questions, but that’s the price of making change. We’ve got our head in the cloud and two feet on the ground, channeling tech’s endless potential towards a single goal: making a world of difference. And we’re building a global team to do just that- a team capable of making game-changing breakthroughs without ever losing sight of the people it will impact. This is more than consulting. This is the change you can be.

THE OLLION DIFFERENCE

At Ollion, we’re all in on your independence. Our teams are seasoned. Our solutions are straightforward-sometimes even groundbreaking. And our engagements? Exactly as long as you want them to be. We deliver fresh thinking and hard-earned insight in a way that works for you and your customers, arming your organization with everything you need to make your transformation truly mean something.

WORKING WITH OLLION (our clients’ experiences)

Progress matters more than process. Our global team of cloud-native pros is all about creating new and better ways to work-not just by solving your tech challenges, but by using technology to solve your business challenges. We keep the formulas, frameworks, and ten-point plans to a minimum, tackling your most pressing problems with a proprietary mix of good-old-fashioned ingenuity and refreshing humanity.

DIVERSITY AT OLLION

One of our cultural keystones, ‘Find the angle’ recognizes that every individual has different aspirations, needs and brings a unique perspective.

We value diversity, inclusion, and equity (DE&I) as core to our success. We believe that a diverse workforce brings together unique perspectives, experiences, and ideas, leading to innovation, creativity, and better outcomes for our clients and our organization. We are on a journey and are committed to building a workplace that celebrates and respects individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, and cultural heritage.

As our commitment to diversity and inclusion is reflected in our:

• Awareness and sensitisation programs: to create awareness and sensitisation. We encourage open dialogue, active listening, and mutual respect, creating a safe and supportive environment for everyone to contribute their unique perspectives and ideas.
• Dedicated efforts to building diverse teams: that leverage the strength of our differences to tackle complex challenges and drive innovation. By embracing diversity, we broaden our collective knowledge, enhance problem-solving capabilities, and unlock limitless potential for our employees.

The an Engagement Manager for the Singapore Public Sector provides executive-level delivery leadership and end-to-end operational ownership across complex government and public agency client engagements. Serving as the primary technical delivery anchor, this role bridges Professional Services (PS) projects and Managed Services (MS) operations. Working hand-in-hand with commercial Account Owners, the Engagement Manager drives technical relationships, leads executive escalation resolution, ensures compliance with public sector frameworks, and guarantees operational excellence.

Key Responsibilities

• Technical Relationship Leadership: Own the senior technical relationship with government agency stakeholders, key decision-makers, and agency IT leadership to build trust and ensure strategic alignment.

• Executive Escalation Handling: Act as the ultimate delivery point of escalation, resolving complex operational, technical, and service delivery issues at executive levels with diplomacy and urgency.

• Public Sector Governance & Compliance: Direct engagement execution in compliance with Singapore Public Sector standards (e.g., Government Commercial Cloud / GCC, IM8, and statutory security policies).

• End-to-End Delivery Ownership: Oversee combined PS project delivery and MS service operations across a portfolio of Public Sector accounts.

• Commercial Collaboration: Partner with commercial Account Owners ("Farmers") to identify expansion opportunities, advise on agency growth strategies, and translate public sector requirements into scalable delivery models.

• Financial & Delivery Execution: Maintain billable utilization, drive gross margin enhancement, and direct resource allocation for multi-cloud initiatives.

• Contract Management: Safeguard Ollion’s interests by managing contractual scope, SLAs, and obligations; prevent scope creep, enforce compliance, and ensure delivery commitments are met across multi-agency engagements.

Success Metrics

• Billable Utilization: Achieve 80% target billability (reflecting increased executive engagement leadership).

• Executive CSAT & Relationship Health: High client satisfaction and trust scores from Singapore Public Sector executive stakeholders.

• Portfolio Gross Margin: Maintain or exceed target delivery profitability across assigned PS and MS accounts.

• Escalation Resolution Time: Swift, effective resolution of C-level and director-level escalations.

• Government SLA & Security Compliance: 100% adherence to public sector SLAs, security guidelines, and compliance frameworks.

• Account Expansion Support: Surface technical growth paths to the Account Owner for project extensions.

Expertise you bring

• Experience: 6-9+ years of progressive experience in IT consulting, technical delivery, or account management.

• Singapore Public Sector Expertise: Proven experience delivering cloud services to Singapore Government ministries, statutory boards, or public sector agencies (familiarity with GCC and IM8 preferred).

• Senior Technical & Escalation Ownership: Direct experience managing technical relationships and resolving high-stakes executive-level delivery escalations.

• Dual PS & MS Delivery Mastery: Demonstrated background leading both project consulting and ongoing operational service delivery in multi-cloud environments (AWS, GCP).

• Financial & Operational Acumen: Mastery over P&L, engagement margins, resource forecasting, and contract execution.

Preferred Qualifications

• Certifications: PMP, ITIL v4, AWS/GCP professional certifications, or public sector governance credentials.

• Security Clearance: Existing Singapore government security clearance or eligibility for clearance.

Key Competencies

• Executive Gravitas: Ability to build trust and navigate matrixed government hierarchies and C-level expectations.

• Conflict Resolution: Diplomatic negotiation skills for managing high-pressure situations and complex contract terms.

• Technical Depth: Sufficient cloud architecture depth (AWS/GCP) to guide technical teams and communicate confidently with government CTOs/CIOs.

• Strategic Execution: Balancing long-term government transformation agendas with disciplined operational execution.

Ollion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.