Agente de Servicio al Cliente y Ventas Cruzadas

OneTouch Direct • Spanish: C1 • Professional Services • Data Entry & Processing • 7 months ago
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Location
In office (Bogotá)
Employment
Full-Time
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OneTouch Direct

OneTouch Direct is a global call center with best-in-class customer service, offering omnichannel support, sales and lead generation to clients.
onetouchdirect.com • Tampa • Bogotá • San Antonio • Data Entry & Processing • Professional Services • Est. 2003

En OneTouch Direct, no somos solo un centro de llamadas; somos un equipo comprometido que se esfuerza por brindar un servicio excepcional. Desde nuestra fundación en 1998, hemos evolucionado hasta convertirnos en un proveedor líder de soluciones de centros de contacto para empresas Fortune 500, dedicados a mejorar la experiencia del cliente.

¡Únete a nuestro equipo como Agente de Servicio al Cliente Bilingüe!

Estamos buscando personas entusiastas y orientadas al cliente que dominen tanto el inglés como el español para apoyar a nuestra diversa cartera de clientes. Como Agente de Servicio al Cliente Bilingüe, serás la voz de nuestra empresa, ayudando a los clientes a gestionar sus consultas, resolver problemas y garantizar su satisfacción con nuestros servicios.

  • Asistir a los clientes con información sobre productos, preguntas de cuentas y otras inquietudes.
  • Utilizar sólidas habilidades de comunicación para explicar soluciones de manera clara y efectiva.
  • Mantener registros precisos de las interacciones y transacciones con los clientes.
  • Proporcionar retroalimentación y sugerencias para mejorar la prestación general del servicio.

TRAINING + NESTING:

  • 25 días de entrenamiento:
  • Lunes a jueves 8:00 AM- 5:30 PM Y Viernes de 8:00 AM- 5:00 PM (Dos días off sábados y Domingos)
  • 10 días de Nesting: 42 horas semanales, de la misma manera que el horario de operaciones

Requirements

  • Nivel Académico: Bachiller, Técnico, Tecnólogo o Profesional.
  • Experiencia Laboral: Experiencia mínimo 6 meses en call center
  • Residir en la ciudad de Bogotá.
  • Nivel de Ingles: B2+ - C1

Benefits

  • Membresía Spotify o Netflix (Puede elegir 1) después del primer mes en operación
  • Ubicacion: Connecta 80 & Portal el Dorado
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