Senior Software Engineer
First seen by Alion on Sep 25, 2026.
Mandatory Skills : Amazon Connect, Amazon Bedrock, Lex, Contact Centre.
Location : Bangalore, Hyderabad, Chennai, Pune, Noida, Gurgaon.
Primary Responsibilities :
- Develop scalable solutions for Amazon Connect digital channels (chat, SMS, email, WhatsApp).
- Implementation of GenAI-driven features using Amazon Bedrock, Lex, and SageMaker to enhance customer and agent experiences.
- Build and maintain backend services and orchestration workflows using Python, AWS Lambda, Step Functions, and API Gateway.
- Collaborate with product managers, solution architects, and cross-functional teams to deliver high-impact features.
- Develop reusable frameworks and automation tools to accelerate digital migration from Genesys and LivePerson.
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).
- The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so.
Required Qualifications:
- Bachelors or Masters degree in Computer Science, Engineering, or a related field.
- 5+ years of software engineering experience with a solid focus on backend development using Python.
- Hands-on experience in building GenAI or ML-powered applications using AWS or open-source frameworks.
- Experience with CI/CD pipelines, infrastructure as code (IaC), and monitoring tools.
- Proven experience with AWS services, especially Amazon Connect, Lambda, Step Functions, Bedrock, Lex, and S3.
- Solid understanding of digital customer engagement platforms and omni-channel architecture.
- Proven excellent problem-solving skills, with the ability to work in a fast-paced, agile environment.
Skills
Amazon Connect, AWS Bedrock, AWS, AWS Lambda, Python, API Gateway, CI/CD Pipeline, IAC Terraform, Monitoring Tools, Open Source