Senior Technical Account Manager

Job Summary

As a Senior Technical Account Manager, you will serve as a trusted customer advocate and technical advisor. You will understand customer business requirements, translate them into integrated technology and process solutions, and guide customers through cloud adoption and transformation.

You will provide leadership across the solution lifecycle, coordinate cross-functional teams, and help customers deploy and optimize Oracle Cloud workloads. This role combines technical depth, customer relationship management, and program delivery expertise to drive successful customer outcomes.

Key Responsibilities

• Partner with customers to understand business goals, technical requirements, challenges, and desired outcomes, then translate them into practical solution designs.
• Conduct fit-gap assessments and develop roadmaps for transitioning, implementing, and optimizing customer solutions.
• Define and align the functional and technical vision for program solutions with customer and internal stakeholders.
• Lead end-to-end delivery across requirements intake, solution design, build, testing, deployment, and go-live activities.
• Guide deployment of customer workloads to Oracle Cloud, support cloud-adoption models, and recommend actions to overcome delivery blockers.
• Align customer solutions with Oracle product roadmaps, release cycles, business enhancements, and production break-fix requirements.
• Collaborate with portfolio management and cross-functional teams, including business analysts, integration specialists, quality assurance, development, support, services, and third-party partners.
• Communicate technical concepts, solution options, risks, and recommendations clearly to both technical and non-technical stakeholders.
• Support strategic planning, program direction, customer satisfaction, and successful delivery of IT solutions within agreed timelines and budgets.

Qualifications & Skills

Mandatory

• 8 years of experience in a customer-facing, consultative, or technology-related role; or an equivalent combination of education and experience:
  • Bachelor’s degree in Business, Computer Information Systems, or a related field plus 4 years of relevant experience.
  • Master’s degree in Business, Computer Information Systems, or a related field plus 2 years of relevant experience.
  • Doctorate in Business, Computer Information Systems, or a related field.
• 5-15 years of IT industry experience, including at least 3 years of demonstrated OCI experience.
• Strong understanding of Oracle products, including Fusion applications, OCI, and on-premises offerings.
• Ability to translate business requirements into system, application, process, and solution designs.
• Experience leading business analysis, business-process design, and software development lifecycle activities.
• Demonstrated ability to assess technology assumptions, identify systems, subsystems, and interfaces, and evaluate solution alternatives.
• Strong analytical and problem-solving skills, with the ability to consider broader cross-module impacts.
• Proven customer service and cross-functional collaboration skills.
• Strong written, verbal, presentation, and organizational skills.
• Ability to build effective working relationships across business and IT teams in a collaborative, remote environment.
• Ability to travel to customer locations and internal sessions up to 25%.

Good-to-Have

• Experience with AWS, Azure, or Google Cloud Platform.
• Relevant cloud certifications.
• One full cloud implementation lifecycle.
• Experience with IT service management.
• Experience with account management.
• Experience working with operating budgets or project financials.
• Familiarity with the CSS service portfolio across cloud and on-premises services.

Self-Assessment Questions

• Do I have experience working directly with customers to understand their business needs and translate them into technology solutions?
• Have I supported or led cloud adoption, implementation, or migration activities involving Oracle Cloud Infrastructure?
• Can I guide stakeholders through requirements, design, build, testing, deployment, and go-live activities?
• Am I comfortable collaborating with technical and non-technical teams to resolve blockers and keep a program on track?
• Can I clearly explain technical options, risks, and recommendations to customer stakeholders at different levels?