Senior Administrator - Cloud Ops

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Senior Administrator - Cloud Ops is a position in IT Delivery Infrastructure Operations Support Division.

The candidate will be accountable for IT Delivery for the VMWare & Windows Technology being delivered with a set of applications, a shared platform, or an infrastructure-as-a-service.

The following are the responsibilities for the position:

• L2 Incident Management & System Administration of Windows environment
• Knowledge of Windows 2003/2008/2012 Servers (Must Have)
• Server installation and configuration (Must Have)
• Active Directory, DNS Management (OU/GPO/Forest and domain config and etc) (Must Have)
• Hyper-V / VMware - Deployment and management of Hyper-V VMs (Must Have)
• Disk Administration: Compact Partitions & Shares, Disk Quotas, DFS (Must Have)
• Patch management and Virus Management (Must Have)
• Troubleshooting skills in OS & Hyper-V related issues (Must Have)
• Experience in P2V & V2V migrations.
• Hands-on knowledge of various RAID technologies (RAID 0+1, RAID 1, RAID 5, etc.) (Should have basic knowledge)
• Knowledge of clustering (geo cluster, multinodes passive/active) (Should have basic knowledge)
• BIOS upgrades and firmware upgrades.
• Working Knowledge of File and Print servers
• Knowledge of server management tools
• Log monitoring/maintenance

About you

Candidate Skill Profile:

• 6 years of Experience in Windows System Administration
• Excellent Verbal and written communication skills.
• Good interpersonal Skills.
• The candidate should have worked in a SLA driven environment.
• Ability to work in a flexible, team-oriented, and constantly changing environment
• Good level of practical technical knowledge.
• Experience in ITIL best practices for Incident management, change management, problem management, and configuration management.

Knowledge and abilities:

• Ability to engage and partner with customer and internal staff as required. Ability to work in a virtual team environment.
• Ability to identify problems and work to resolution as required. Should be a team player

Additional Information:

• Good VMware knowledge; VMware certification preferred.
• Good knowledge and hands-on experience of Windows server products; Microsoft Certification Preferred.
• Knowledge of Server hardware & remote access tools required.
• Ability to work in an operational model and rotational shifts.
• Ability to work on critical incidents
• Ability to handle major incidents and troubleshoot the same.
• On-call support required - candidate to stand by outside of normal work hours to provide on-call support if needed.
• ITIL Foundation.

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

This position is within the Cloud Infrastructure Support vertical and supports multiple customers from Private & Hybrid cloud perspective.

The environment includes 24 X 7 support, 365 days and On-Call support

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter