Administration Coordinator

Requirements: Minimum 3 years Prior experience in a medical reception, patient coordination or allied health administration role Excellent spoken English with a clear, articulate and professional phone manner suited to elderly clients Experience making and receiving calls via Zoom Phone, 3CX or similar VoIP platforms Familiarity with Australian healthcare systems including Medicare, referrals and GP correspondence Strong attention to detail with accurate data entry and client record management Experience using practice management software within a physiotherapy or allied health setting (Zanda) Empathetic and patient communication style appropriate for an aged care client base Ability to manage a varied workload and prioritise effectively across scheduling and admin tasks Comfortable working independently in a remote environment with minimal supervision Reliable internet connection and a quiet, professional home office setup Available to work full-time, 40 hours per week, aligned to Australian Eastern Standard Time Core responsibilities: Answer inbound calls from aged care clients and patients in a clear, professional and empathetic manner Make outbound calls to welcome new clients, explain services and gather initial details Schedule, confirm and reschedule physiotherapy appointments across a team of six physios Coordinate initial consultations and ensure clients are prepared and informed ahead of their appointment Contact GP clinics, specialists and referral sources to arrange appointments and exchange relevant information Manage the appointment calendar and ensure it is kept accurate and up to date at all times Follow up with clients regarding appointment changes, cancellations and rebooking Maintain accurate and up to date client records within the practice management system Handle client enquiries with patience and clarity, particularly when communicating with elderly patients Process referrals and liaise with external healthcare providers as required Support the broader admin function including data entry, correspondence and document management Escalate clinical matters to the appropriate team member promptly and professionally

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!