Technical Support Engineer, Associate

Company:

Job Area:

General Summary:

Provide technical support and maintain all electronic measurement, test platforms and test equipment (M&TE), for engineering and manufacturing areas. Support M&TE software and operating systems integrations by diagnosing and troubleshooting common problems.

Minimum Qualifications:

OR

Associate's degree and 3+ years of relevant operations experience.

OR

High School Diploma or equivalent and 5+ years of relevant operations experience.

*Completed advanced degree in a relevant field may be substituted for up to one year (Master’s = one year) of work experience.

Key Responsibilities:

Equipment Lifecycle Management

• Install, configure, deploy, and maintain measurement and test equipment (M&TE) across engineering and laboratory environments.
• Support equipment onboarding, relocation, retirement, and asset disposition activities.
• Ensure all M&TE assets are accurately tracked within inventory management systems and enterprise databases.
• Maintain equipment documentation, configurations, warranty records, and technical specifications.

Calibration & Compliance Support

• Coordinate calibration recalls and preventive maintenance activities to maintain compliance requirements.
• Track calibration schedules and ensure equipment availability while minimizing operational disruption.
• Assist with audit readiness activities and support compliance initiatives related to equipment management.
• Monitor equipment status and escalation of overdue calibration or maintenance requirements.

Technical Troubleshooting & Support

• Provide first-level and intermediate technical support for laboratory instrumentation, test systems, and associated software.
• Diagnose and resolve hardware, software, operating system, and connectivity issues affecting M&TE.
• Investigate system performance, reliability issues, and user-reported incidents.
• Escalate complex technical issues to IT organizations, engineering teams, manufacturers, or external service providers as necessary.
• Support root cause investigations and corrective actions to prevent recurring failures.

Laboratory & Engineering Support

• Support engineering project activities requiring installation, configuration, and validation of test equipment.
• Assist engineers with laboratory setup, instrumentation connectivity, and test environment readiness.
• Support network-attached instruments including configuration, access, security, and connectivity troubleshooting.
• Collaborate with engineering teams to optimize equipment utilization and operational efficiency.

Systems & Software Administration

• Install, configure, and maintain operating systems, drivers, firmware, and software applications supporting M&TE.
• Support Windows, Linux, and macOS environments used within laboratory and engineering operations.
• Assist with software licensing, updates, patches, and version control activities.
• Monitor system health and maintain operational availability of supported equipment and applications.

Customer Support & Documentation

• Serve as the primary point of contact for M&TE-related support requests.
• Respond to customer inquiries in a timely and professional manner.
• Document incidents, resolutions, preventive actions, and support activities within ticketing systems.
• Develop and maintain technical procedures, user guides, and troubleshooting documentation.
• Assist in creating and delivering training materials for equipment users and support personnel.

Continuous Improvement

• Identify opportunities to improve equipment reliability, inventory accuracy, calibration compliance, and service delivery.
• Participate in process improvement initiatives involving automation, digital asset management, and data integrity.
• Support implementation of new tools, technologies, and operational best practices.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

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Pay rangeand Other Compensation & Benefits :

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.