Customer Success Manager

Description

A winning ad could change the trajectory of a mobile game. The only way to consistently find winners is to explore more, faster, and smarter than anyone else.

Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only.

Our system doesn't remix templates. It creates fundamentally different creative hypotheses, each one built from real performance signals.

As a Customer Success Manager at Sett, you will play a pivotal role in building and maintaining strong relationships with our partners. You’ll ensure they achieve maximum value from our innovative product. Acting as the voice of the customer within Sett, you’ll help shape the future of our product while driving adoption, satisfaction, and growth across our partner base.

Responsibilities

• Be the primary point of contact for midsize and enterprise gaming partners, managing relationships across technical, business, and product functions.
• Guide partners to unlock the full potential of Sett’s platform, ensuring alignment with their business and user acquisition goals.
• Fully manage midsize and enterprise partners across operational, technical, business, and strategic needs.
• Act as the customer's advocate internally by communicating requests and issues to the Product and R&D departments.
• Communicate major product updates and releases, ensuring partners are informed and can implement changes effectively.
• Identify and lead upsell opportunities.
• Work closely with the sales team to expand our reach to partners.

Requirements

• 4+ years of experience in B2B SaaS (Mobile gaming or AdTech - a plus)
• Strong understanding of attribution and user acquisition (UA) strategies.
• Experience managing enterprise-level partners and navigating corporate environments.
• Complete fluency in English and Hebrew, with extremely strong presentation and communication skills.
• Proactive and highly organized, capable of managing multiple tasks simultaneously.
• A fast learner who can understand and articulate technology at any level.
• Rich and effective interpersonal skills.
• Strong analytical skills.
• A growth mindset - always eager to push yourself out of your comfort zone, with a passion for technology and customer success.