Intellectual Property, Counterfeit & Brand Management - Operations, MY Marketplace (1-year Contract)

Key Responsibilities:

Team Leadership & Case Management

• Lead and manage a team of agents by distributing caseloads, monitoring performance, and providing coaching to ensure quality and policy compliance.
• Review and validate incoming case submissions, filtering out ineligible requests before assignment.

Enforcement & Coordination

• Manage and respond to local and regional counterfeit-related inquiries, including reinstatements, takedowns, and ad hoc requests.
• Ensure thorough due diligence before enforcement actions are taken at listing and seller account level.
• Coordinate with internal legal and compliance stakeholders on cases and enforcement outcomes.
• Continuously improve detection and enforcement workflows through both proactive monitoring and reactive case handling.

Regulatory & External Inquiries

• Serve as the point of contact for regulatory and government-related inquiries.
• Collaborate with regional teams on cross-market initiatives and ad hoc requests.

Appeals & Penalty Management

• Oversee the end-to-end appeal process, including review, stakeholder coordination, and resolution of penalty-related submissions.
• Maintain accurate and up-to-date documentation throughout the appeals lifecycle.

Repeat Offender Management

• Identify and track repeat infringers, assess violation history, and enforce appropriate escalation actions.
• Maintain records to support audit readiness and reporting requirements.

• Strong analytical and problem-solving skills with a keen eye for detail.
• Ability to manage multiple tasks efficiently while ensuring compliance with policies.
• Excellent communication skills for cross-functional collaboration.
• Experience in content management, policy enforcement, or a related field is a plus.
• Strong logical thinking and problem-solving skills at all times.
• Good team player, positive attitude and eager to learn.
• Strong presentation skills and Microsoft Excel.