Seller Operations Executive - SG Marketplace (1 year Contract)

Shopee • Marketplaces • Commerce • 7 hours ago
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Location
In office (Kuala Lumpur)
Employment
Contractor

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 24, 2026.

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Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.
shopee.com • HQ: Singapore • Commerce • Est. 2015
  • Policy Governance & Appeals: Evaluate seller appeals by conducting reviews of evidence, exercising sound judgment to determine if penalties should be upheld or overturned.
  • Operational Enforcement: Maintain platform integrity by monitoring seller behavior and implementing corrective actions/penalties in accordance with existing policies.
  • Strategic Advocacy: Act as a subject matter expert in responding to customer service inquiries regarding seller operations and compliance.
  • Process Improvement: Regularly audit existing Standard Operating Procedures (SOPs) to identify bottlenecks and lead the implementation of more efficient workflows.
  • Policy Development: Propose seller policies to improve overall buyer satisfaction.
  • Analytical Rigor: Attention to detail with the ability to spot inconsistencies in documentation and data logs.
  • Proactive Ownership: A proven self-starter who can work independently in a fast-paced, high-volume environment.
  • Digital Proficiency: Foundational knowledge of Google Workspace (Google Docs for documentation and Google Sheets for data tracking/reporting).
  • Critical Thinking: Ability to interpret complex policies and apply them consistently to real-world scenarios.
  • Communication: Strong written communication skills to convey policy decisions clearly and professionally to diverse stakeholders.
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