Call Center Agent

Main Duties:

• Keep records of customer interactions, inquiries, comments, transactions, complaints and actions taken

• Provide feedback on the efficiency of the customer service process

• Responding promptly and effectively to customers' complaints and requests.

• Follow Up & Moderate Our Social Media Channels

Requirements

• College graduates

• Age 23-29

• Has good observing skills.

• Good English spoken and written.

• Basic Excel skills.

• Problem Solving Skills.

• Telephone Skills

• Negotiation skills

• Research skills