Solution Architect (Europe - Remote)

Mission - Why we exist, what we do, and why we need you

SpotMe is a leading B2B event platform that helps enterprises increase the impact of their events by delivering CRM-connected, high-quality experiences across in-person, virtual, hybrid events, and webinars. With a strong focus on life sciences, SpotMe powers Onomi: the Live HCP Engagement Platform: that enables medical and commercial teams to run impactful congresses, symposia, advisory boards, and webinars. Together, SpotMe and Onomi turn live events into a company’s most effective engagement channel.

At SpotMe/Onomi, the Solution Architect reports to the Solutions Director and ensures seamless integration of SpotMe/Onomi within large enterprise ecosystems. Acting as both a customer-facing presales engineer and a post-sales integration leader, this role bridges business needs and technical execution. By advising on architecture, designing integration flows, and supporting implementation, the Solution Architect enables customers to maximize value from Onomi while driving continuous feedback into Product and Engineering.

This role is the ideal challenge for an experienced Solution Architect, Presales Engineer, or Integration Consultant in life sciences technology (SaaS) who thrives in dynamic environments and wants to be the technical bridge between global life sciences enterprises and the Onomi platform reshaping how they engage with physicians.

Role breakdown

20% Presales support & customer-facing architecture design

• Partner with Sales to position Onomi’s capabilities, validate technical feasibility with customers, deliver technical presentations, and support RFP responses.
• Lead customer discovery sessions to capture requirements, identify integration touchpoints, and translate them into high-level architectures.
• Build trust with enterprise stakeholders by articulating the value, feasibility, and compliance of proposed solutions.

60% Post-sales solution design & implementation support

• Produce detailed solution architecture documents, covering data flows, integration methods - APIs 2.0, SSO, internal connectors (Salesforce, Veeva apps etc…) and deliver iPaaS custom integrations setup - taking into account industry specific  considerations.
• Work alongside the Program Manager in delivering new and innovative solutions to customers in a data centric environment
• Collaborate with internal teams building Product integration features to completion
• Ensure solutions meet both technical and business requirements through close collaboration with SpotMe Program Managers, customers and partners with a diverse range of stakeholder responsibilities (IT, Business, Compliance etc…).

20% Post-integration support & product feedback

• Act as escalation point for complex integration issues, working with engineering to resolve within SLA.
• Capture lessons learned from enterprise projects and feed structured insights back to Product for roadmap prioritization.
• Contribute to process improvements, templates, and best practices that raise integration quality and reduce recurring issues.
• Actively maintain up-to-date technical documentation for enterprise customer solutions as they are implemented or updated.

Objectives - The problems you will solve

Within 3 Months

• Platform: Get trained on the Onomi platform product and features, data model and administration
• Business Acumen: Understanding a typical user journey and system flows for the various Onomi Use cases managed through our platform and how does this translate into potential communication with 3rd party systems
• Sectorial: Familiarize yourself with life sciences CRM systems (Salesforce, Veeva, IQVIA, etc.), their common data models and integration requirements while grasping the compliance needs of the clients (data privacy, consent, audit trails, field force restrictions) if not part of a previous experience.
• Technical: Shadow experienced Solution Architects to learn SpotMe/Onomi’s integration ecosystem and practices: APIs 2.0, SSO, internal connectors (Salesforce, Veeva apps etc…), iPaaS custom integrations setup 
• Methodology: Gain familiarity with the general methodology and various internal and external output needs such as customer documentation standards, and integration testing and deployment guidelines

• Lead presales calls independently: present SpotMe/Onomi’s integration capabilities, outline high-level architectures, and respond to common integration questions.
• Draft first Design Document for a customer integration project and achieve customer sign-off.
• Successfully support sales in responding to at least one RFP.

Within 6 Months

• Deliver and own enterprise integration projects end-to-end, from scoping to Integration Acceptance Testing (IAT) without supervision.
• Provide first-line API 2.0 support to enterprise customers within SLA.
• Build strong partnerships with Product & Engineering by documenting gaps, bugs, or enhancement requests and specifications for new or enhanced native integration modules.

Within 12 Months

• Be recognized by Sales as a trusted presales partner, capable of influencing customer technical decisions.
• Build and deliver architecture landscape evolution plans for enterprise customers expanding their SpotMe/Onomi integrations.
• Be the go-to person to person for your team for feasibility assessments and to the company about the customer integrations that you delivered

What we are looking for

Integration & technical expertise

• Solution Architect, Presales Engineer, or Integration Consultant roles (SaaS preferred) who worked in commercial/marketing applications: CRM, marketing automation
• Strong technical foundation with hands-on experience in building integrations: REST APIs, JSON, SSO, ETL, iPaaS (e.g., Mulesoft, Workato).
• Salesforce and/or Veeva integration expertise in life sciences/pharma is a strong plus: REST API, Apex, SOQL queries.

Business & industry acumen

• Understanding of pharma compliance aspects: data privacy, consent, audit requirements, and compliance with field force usage is a plus.
• Customer focused and solution-oriented, the ability to articulate technical concepts and their value in business outcomes
• Ability to translate enterprise requirements and compliance constraints into scalable technical integration design and product improvements.

Customer-facing & communication skills

• Proven experience in customer-facing technical roles: confident presenting, pitching, and negotiating with enterprise stakeholders.
• Skilled at simplifying complex technical concepts and presenting them clearly to C-level and enterprise architects.
• Experience running workshops to uncover business drivers, technical requirements, and integration challenges.
• Ability to tailor demos and prototypes to resonate with different customer personas.

Languages

• Fluent in English (written and spoken); other languages are an asset.

What we are looking for

• At a high level, can you describe how you would approach integrating an event platform (webinar platform or congress HCP scanning) with a pharma Veeva CRM? What potential data flow challenges would you anticipate, and how would you address them?
• Can you describe how you would work with other team members during the implementation of one of our connectors. What would be the roles and responsibilities and above all the touchpoints you would need with her/him to be operational and get going ?
• Can you describe an implementation/roll-out program that you helped scale from local to regional or global? What would be the architectural considerations you would have when starting the initial phase which is usually a pilot country and in our case a pilot event. Describe and experience of yours and how to approach it at Onomi given your comprehension of the Onomi products (make assumptions).

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