Customer Care Representative English speaker

Sutherland • English: B2 • 4 days ago

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Location

In office (New Cairo)

Seniority

Principal

Employment

Full-Time

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 21, 2026. Sutherland scores B on the Alion truth index.

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Sutherland

Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.

sutherlandglobal.com • HQ: Pittsford, United States • Analytics Platforms • Data & Analytics • Artificial Intelligence • 201-500 employees • Est. 1986

Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.

Provide first-line technical support to customers via phone.
Troubleshoot and resolve hardware and software issues
Guide users through troubleshooting steps
Analyze technical problems and ensure timely resolution
Document incidents, troubleshooting steps, and resolutions in support systems
Escalate complex issues when required
Collaborate with internal teams to improve support processes and knowledge bases
Maintain a high level of customer satisfaction

English level: B2 / C1
Graduates and dropouts are welcome to apply
Good communication and problem-solving skills
Basic technical troubleshooting knowledge
Flexibility to work rotational shifts
Customer-focused mindset
Ability to work effectively in a fast-paced environment
Location: New Cairo
Work Model: On-site

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