Customer Service Advisor

Sutherland • English: C1 • 5 months ago
Apply now
Similar jobs
406,751open jobs
14,106companies
78,682added this week
Browse all
Location
In office (Cairo)
Seniority
Junior
Employment
Full-Time
Overview
Company
Impact
Profile match

Sutherland

Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.
sutherlandglobal.com • HQ: Pittsford, United States • Call Center Services • Business Process Outsourcing (BPO) • IT Outsourcing • IT Consulting • Information Technology • Professional Services • Est. 1986

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.

With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.

Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth.

This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

Your day-to-day responsibilities will include:

  • Handling customer interactions with efficiency and empathy.
  • Providing tailored solutions to meet customer needs.
  • Ensuring a positive customer experience through effective communication and professional phone etiquette.

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

We’re Hiring Talented People!

Fresh Grads & Dropouts are welcome to apply!

What we’re looking for:

Fluency in English is a MUST! (B2/C1 level)

Strong skills in Customer Service & Customer Support

Proven ability to enhance Customer Satisfaction & Customer Experience

Problem-solving, active listening, & attention to detail

Experience in a customer-facing role and familiarity with CRM tools is a plus!

Flexibility with night & overnight shifts is essential

Proficiency in professional phone etiquette & communication techniques is a plus

If you’re passionate about making a difference and love helping customers, we want YOU!

All your information will be kept confidential according to EEO guidelines.

Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
406,751 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account
Free forever. No card. Under a minute.

Recommended for you based on this role

Similar stack
Same company
Cairo
In office • Full-Time • Cairo
Apply
Remote • Full-Time • Fredericton
Management
Outlook
Apply
≈ $66k – $143k per year (Estimated) • Remote • Full-Time • 5+ years exp • Master's Degree • Windsor
SQL
Analytics
Power BI
Tableau
Apply
≈ $59k – $150k per year (Estimated) • In office • Full-Time • 1+ year exp • Bogotá
Apply
≈ $23k – $58k per year (Estimated) • Remote • Full-Time • 8+ years exp • Hyderabad
DevOps
Amazon EKS
AWS
Azure AKS
GCP
Kubernetes
Terraform
Azure
Apply
Remote • Full-Time • 4+ years exp • Bachelor's Degree • Cairo
Apply
Remote • Full-Time • 2+ years exp • Bachelor's Degree • Cairo
ABAP
ABAP
SAP Fiori
Apply
Remote • Full-Time • 4+ years exp • Bachelor's Degree • Cairo
Apply
In office • Full-Time • Cairo
Apply
Remote/Hybrid • Full-Time • 6+ years exp • Cairo
Apply
See all jobs
This is one of many
406,751 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles