Site Reliability Engineering Officer

Job description :

• Provide support for application incidents across digital platforms, working closely with Platform Engineering, Application Development, and customer support teams to ensure timely resolution according to established SLAs and escalation procedures.

• Operate and monitor the Elastic Observability stack - including Elasticsearch cluster health, Kibana, Fleet Server, APM Server, and Elastic Agent - deployed and managed via ECK on OKE.

• Assist with day-to-day Elasticsearch operations such as index lifecycle management (ILM), snapshot lifecycle management (SLM), data tier housekeeping (hot, warm, cold, frozen), and capacity monitoring.

• Troubleshoot telemetry ingestion issues across logs, metrics, traces, and synthetic monitors, ensuring consistent data collection from all platforms.

• Maintain and update Kibana dashboards, alerting rules, and saved objects under the guidance of the SRE Manager.

• Perform root cause analysis and participate in blameless post-incident reviews to improve system reliability and reduce recurrence.

• Collaborate with Platform Engineering to automate repetitive tasks, improve deployment pipelines, and enhance observability coverage using Terraform, Helm charts, and scripting.

• Develop and maintain support documentation, runbooks, and knowledge base articles aligned to standardized incident response procedures.

• Manage and prioritize incidents and requests via the ticketing system (Jira/ServiceNow), ensuring all incidents, requests, and resolutions are documented in the service management system.

• Participate in an on-call rotation and help reduce operational toil through automation and tooling.

• Monitor and report on key performance metrics related to incident management, including mean time to detect (MTTD) and mean time to resolve (MTTR).

• Collaborate with cross-functional teams and vendor partners to improve overall system reliability, observability maturity, and security posture.

Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience).
• 1 - 3 years of experience in IT operations, system administration, application support, DevOps, or SRE.
• Familiarity with Observbility tools such as Elastic Stack (Elasticsearch, Kibana, etc.), including basic querying and dashboard usage.
• Knowledge of Linux systems and scripting (Bash, Python, or Go).
• Understanding of monitoring, logging, and alerting concepts.
• Experience with ITSM tools (ServiceNow, Jira, Zendesk) and ITIL practices.
• Strong grasp of incident, problem, and change management.
• Basic experience with cloud native enviroments and containers such as Docker and Kubernetes.
• Strong critical thinking, troubleshooting, and communication skills