Assistant Manager - IT Operations & Infrastructure

Provide L3 support and technical ownership for servers (Windows & Linux), SAN/storage (HPE), virtualization (VMware/KVM) and cloud (AWS) platforms. Lead project upgrades, migrations and technology refreshes.

Key Responsibilities:

• Administer Windows Server and Linux environments at enterprise scale.
• VMware ESXi/vSphere administration including all cluster/HA/DR features; KVM administration for Linux virtualization.
• Storage (HPE SAN) management: LUN provisioning, SAN zoning, capacity monitoring and performance tuning.
• AWS administration: resource provisioning (EC2, S3, IAM), security controls and resource optimization.
• Manage security: patch management, OS and hypervisor hardening, vulnerability/PT remediation per pentest findings.
• Backups and DR: manage NetBackup/Commvault or Veeam schedules, validate restores, execute DR tests.
• Plan and execute infrastructure upgrades, migrations, and technology refresh initiatives.
• Author documentation: HLD/LLD, SOP, runbooks; assist audit and compliance (SOX, PCI, ISO 27001 as applicable).
• Mentor junior engineers; coordinate with OEM (VMware, HPE, AWS) and 3rd-party service partners.

Required Experience & Skills:

• 4-8 years in enterprise server and storage environments, VMware VCP 6.x/7.x, AWS (Associate level experience), strong scripting (PowerShell/Shell).
• Deep knowledge of SAN/LUN management on HPE systems, VMware cluster design, Windows/Linux patching.
• Experience in backup software and cloud security domains.
• Troubleshooting / RCA skills for complex multi-tier applications.

Preferred Certifications & Qualifications:

• VMware VCP or VCAP
• AWS Certified Solutions Architect / SysOps Administrator (Associate)
• RHCSA/RHCE or Microsoft MCSA/MCSE
• ITIL Foundation

Competencies:

• Strong analytical and problem-solving skills
• Leadership and mentoring ability
• Effective communication across teams
• Ownership-driven attitude

Reporting Relationships:

Reports to Server Team Lead; provides technical guidance to Server Engineers.

Skills

AWS, HPE, IT Operations, LUN, Linux, PowerShell, SAN, Shell, VCP, VMware, Windows