Manager - IT Operations & Infrastructure

Purpose Of Role:

Lead & own the complete lifecycle management for physical servers, virtualization (VMware & KVM), cloud (AWS), storage (HPE SAN/MSA), backup, and monitoring platforms supporting the IT Operations infrastructure. Drive strategy, modernization and vendor partnerships.

Key Responsibilities:

• Infrastructure ownership - design, deploy, operate, and optimize HPE Synergy / Blade Servers / SAN switches, HPE MSA storage, VMware & KVM virtualization, AWS cloud infrastructure, backup systems, Zabbix monitoring, rack servers.
• Operations management - full server, storage, virtualization & cloud operations, incident and problem management, SLA oversight.
• Lifecycle management - hardware & firmware lifecycle planning, OS and VMware lifecycle, storage expiration tracking, planning refresh/upgrade programs.
• Security & compliance - server hardening, patch management, vulnerability/PT remediation, audit support.
• Capacity planning - forecast compute & storage growth, cloud resource planning, virtualization capacity optimization.
• Business continuity & DR - DR planning & testing, backup governance & restore validation, BC metrics reporting.
• Vendor management - maintain OEM partnerships (HPE [hardware], VMware [virtualization], AWS [cloud], third party support), coordinate AMC/support contracts, manage escalations.
• Strategy & roadmap - define technology roadmap, modernization initiatives, automation, infrastructure optimization, cost control.
• Team leadership - mentor, train & manage team of server engineers, performance reviews, align tasks to business requirements.

Required Experience & Skills:

• 6-12 years in enterprise server infrastructure, virtualization & cloud administration, with 3-5 years in a leadership or senior L3 role.
• Proven track record with HPE Synergy/Blade, VMware vSphere (VCP), KVM, AWS (VPC, IAM, EC2), SAN technologies (HPE MSA/SAN), backup systems and Zabbix monitoring.
• Expertise in lifecycle planning, capacity forecasting, and asset management.
• Strong security skills: Windows/Linux hardening, patch mgmt workflows, vulnerability remediation, audit support.
• Excellent vendor relationship mgmt with HPE, VMware, AWS; experience negotiating AMC contracts.
• Leadership: ability to lead 5-10 engineers, manage projects, stakeholder communication and technology implementation.

Preferred Certifications & Qualifications:

• VMware VCP (mandatory)
• AWS Certified (Associate)
• HPE Infrastructure certifications
• Microsoft Certified: Windows Server
• Red Hat Certified Engineer/Administrator
• ITIL Foundation

Competencies:

• Strategic thinking and planning
• Team leadership and mentorship
• Excellent communication skills
• Vendor and stakeholder management

Reporting Relationships:

Reports to Head of IT Operations; leads Server & Cloud Infrastructure team.

Skills

AWS, Blade, EC2, HPE, IAM, KVM, MSA, SAN, Synergy, VCP, VMware, VPC, VSphere