Solution Analyst (Techcom Insurance)

Job Purpose

The Solution Analyst is responsible for translating customer and channel insights, into clear solution recommendations, business requirements, and evidence for commercial decisions. Embedded in one commercial squad, independently manage defined analyses and work packages under the Solution Owner’s direction.

Key Accountabilities (1)

Investigate customer and channel needs.

Analyse customer records, interviews, bank or broker feedback, win/loss information, and service experience. Identify unmet needs, buying considerations, recurring problems, and evidence gaps. Document findings and implications for the Solution Owner, distinguishing verified facts from assumptions.

Support solution and proposition design.

Develop options for customer propositions, standalone products, bundles, and service journeys with commercial and technical colleagues. Map customer needs, eligibility, information requirements, handoffs, and service expectations. Compare options and recommend practical improvements, referring coverage and pricing questions to specialists.

Define business requirements and value cases.

Translate agreed needs into clear requirements, process maps, business rules, and testable acceptance criteria. Estimate expected value and effort with relevant contributors, record assumptions and dependencies, and maintain traceability. Prepare requirements for the Solution Owner’s approval and submission to Corporate Business Transformation.

Key Accountabilities (2)

Analyse economics and commercial performance.

Use Finance-agreed definitions to analyse premium, claims, acquisition, reinsurance, and servicing costs alongside pipeline conversion, retention, and product or bundle performance. Check data quality, explain variances, support forecast assumptions, and recommend actions. Supply accurate squad inputs to the integrated performance-management cycle.

Coordinate business testing and pilots.

Prepare user acceptance testing scenarios against agreed criteria, including normal journeys and exceptions. Organise squad participation, execute assigned tests, document results, and track defects and retests with Transformation and functional teams. Assemble evidence and unresolved issues for the Solution Owner’s business acceptance decision.

Support sales and operational readiness.

Prepare proposition summaries, sales guidance, FAQs, customer information requirements, and training materials using approved content. Track readiness actions and handoff arrangements with sales and service teams. Identify gaps and provide evidence for the Solution Owner’s sales-readiness decision.

Key Accountabilities (3)

Evaluate performance after launch.

Collect user and customer feedback, examine adoption and service results, and compare actual outcomes with the value case. Investigate recurring problems and propose changes. Follow through on assigned analytical actions and verify results with commercial, Finance, and Transformation counterparts.

Manage analytical work and stakeholder coordination.

Plan assigned work, agree milestones, maintain accurate documentation and action records, and communicate progress clearly. Challenge inconsistent inputs, surface risks early, and resolve questions with the relevant owners. Present concise recommendations, including evidence, trade-offs, and decisions required.

Key Relationships - Direct Manager

Solution Owner

Key Relationships - Direct Reports

Key Relationships - Internal Stakeholders

Division, units, branches/subsidiaries of company

Key Relationships - External Stakeholders

Customers, partners providing professional services

Success Profile - Qualification and Experiences

• 2-4 years of experience in consulting, product ownership, or business analysis, with demonstrated analytical delivery, especially in insurance; customer research; user acceptance testing; or product launches. SQL and business intelligence tools are desirable. Insurance knowledge can be developed through the role; specialist technical authority is not required.
• Strong problem structuring, quantitative analysis, and attention to data quality; ability to turn findings into clear recommendations.
• Proficiency in Excel for modelling and analysis, and ability to communicate through concise documents and presentations.
• Experience gathering requirements, mapping processes, comparing solution options, or supporting product and service improvements.
• Understanding of revenue, costs, margins, and basic business cases, with willingness to learn insurance economics.
• Ability to work with commercial and technical stakeholders, clarify ambiguous needs, manage priorities, and follow actions through.
• Clear written and verbal communication and a practical, evidence-based approach to solving problems.